Russell Tobin Hiring! Full Time Senior Play Operation Technical Program Manager in - Ricebowl

Senior PLAY Operation Technical Program Manager

Location: Singapore

Contract Duration: 12 Months

Mode of Work: Onsite (Monday–Thursday, 4 days/week)

Interview Rounds: 3 Rounds (Screening → CWAM Interview → Final Presentation)

Job Description

The Play & RL team powers immersive gaming experiences across a leading Instant Games ecosystem—spanning developer onboarding, content quality reviews, and platform operations. We're seeking a Play Operations Technical Program Manager (TPM) to drive the reliability, efficiency, and scalability of our end-to-end review pipelines, coordinate developer issue triage, and live systems and operational processes. This role focuses on keeping things running smoothly at scale—owning operational health, incident response frameworks, process automation, and continuous improvement. As part of this, you'll identify opportunities to improve operational efficiency through AI workflows and help train AI systems to handle repeatable coordination tasks over time.

Responsibilities

• Own end-to-end review operations for Instant Games—including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback.
• Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines.
• Identify bottlenecks and drive process improvements and automation to reduce cycle times, including helping train AI systems to reduce future operational overhead.
• Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product teams to align review standards and implement scalable solutions.
• Establish and maintain operational playbooks, escalation paths, and decision frameworks.
• Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure.
• Build reporting to surface review health, trends, and performance to leadership.
• Support program planning and execution for key product priorities by tracking scope, milestones, timelines, and dependencies across cross-functional technical initiatives.

Minimum Qualifications

• 10+ years of experience in operations coordination, QA management, program management, or developer support management.
• Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously.
• Clear written communication skills for developer-facing notes, rejection feedback, and status updates.
• Comfortable working with internal dashboards, tracking systems, and collaboration tools.
• Strong organizational skills with attention to detail and the ability to manage competing priorities.
• Fluency in English.

Preferred Qualifications

• Familiarity with game platforms, app review processes, or app store ecosystems (iOS, Android, console).
• Experience in eCommerce operations, store merchandising, or SKU-based pipeline management.
• Background in Technical Program Management (TPM) or program management with cross-functional coordination experience.
• Exposure to AI tools and willingness to embrace AI-native ways of working for process automation.
• Prior experience at platform companies (Google Play, Apple App Store, Xbox, PlayStation Store, or similar).
• Understanding of content quality frameworks, tiering systems, or editorial curation workflows.