A Hiring Company Hiring! Full Time GI Operation Executive | Contract (1 year) in Johor - Ricebowl

Job Summary

We are seeking a dedicated and detail-oriented GI Operations Executive to support General Insurance operations by managing policy administration, documentation, and processing activities. The successful candidate will be responsible for handling new business issuance, renewals, endorsements, cancellations, receipting, and related operational tasks while ensuring service excellence and compliance with regulatory requirements.

This role requires a proactive individual who can work independently in a shared services environment, collaborate effectively with internal and regional stakeholders, and contribute to continuous process improvement initiatives.

Key Responsibilities:

Policy Administration & Processing

• Process new business, renewals, endorsements, and cancellations across all General Insurance product lines.
• Perform premium receipting and ensure accurate recording of transactions.
• Verify and maintain the accuracy and completeness of policy documentation.
• Manage policy issuance and administrative activities within established service standards and turnaround times.

Customer & Stakeholder Support

• Respond to email and telephone enquiries from customer care teams, intermediaries, and internal stakeholders.
• Liaise closely with underwriters, business teams, and regional stakeholders to ensure smooth operational processes.
• Provide timely support and resolution for operational and policy-related matters.

Compliance & Operations

• Ensure all processes comply with regulatory requirements, internal policies, and operational guidelines.
• Maintain proper records and filing of policy documentation.
• Support operational controls and ensure accuracy in all processing activities.

Projects & Continuous Improvement

• Participate in system enhancement initiatives to improve operational efficiency and effectiveness.
• Support User Acceptance Testing (UAT) activities for system upgrades and process improvements.
• Identify opportunities for workflow improvements and contribute ideas to enhance service delivery.
• Undertake additional duties and projects as assigned by management.

Requirements:

Qualifications

Diploma, Advanced Diploma, Higher Diploma, Degree, or equivalent in any discipline.

Experience

• Minimum 2 years of working experience in General Insurance operations or a related field.
• Experience in policy administration, underwriting support, or insurance operations is preferred.
• Knowledge of AS400 system will be an added advantage.

Skills & Competencies

• Good understanding of General Insurance policy processes and documentation.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Proactive attitude with willingness to learn and adapt.
• Familiarity with regulatory and compliance requirements within the insurance industry is an advantage.