ConnectOne Hiring! Full Time Information Technology Manager in Federal Territory - Ricebowl

The IT Manager is responsible for the secure and reliable operation of the organisation’s IT infrastructure, systems, devices and user support services.

This is a hands-on individual contributor role suited to someone comfortable working as the sole or near-sole internal IT resource in a lean organisation. The role covers Windows Server, Microsoft 365, Active Directory, networks, cybersecurity, hardware, employee onboarding and offboarding, vendors and IT documentation.

Key Responsibilities

IT Infrastructure and Systems

• Manage servers, networks, endpoints, cloud services and business-critical systems.
• Administer Windows Server, Active Directory, Group Policy, DNS, user accounts and permissions.
• Monitor system performance, storage, backups and availability.
• Maintain backup, disaster recovery and business continuity procedures.
• Administer Microsoft 365 and Exchange, including user accounts, mailboxes, shared mailboxes, distribution groups and licences.

Network and Cybersecurity

• Manage routers, switches, wireless networks, firewalls, VPNs and internet connectivity.
• Maintain firewall rules, remote access, firmware and security settings.
• Coordinate patching, endpoint protection, security updates and vulnerability remediation.

Hardware and Employee Lifecycle

• Manage the full lifecycle of laptops, desktops, mobile devices and related equipment.
• Maintain accurate asset, warranty, licence and user-assignment records.
• Set up accounts, devices, applications and access for new employees.

IT Support and Business Systems

• Serve as the main point of contact for day-to-day IT support.
• Resolve hardware, software, network, email, system and access issues.
• Coordinate testing, upgrades, integrations and issue resolution with vendors.

Vendor, Cost and Documentation Management

• Manage IT vendors, hosting providers and system suppliers.
• Maintain software, cloud-service, licence and renewal records.
• Develop and maintain IT policies, SOPs, checklists, runbooks and system documentation.
• Keep records of system configurations, assets, access, vendors and disaster recovery processes current.

Requirements

Essential Experience

• Approximately 5 to 8 years of experience in IT infrastructure, systems administration, IT operations or user support.
• Hands-on experience with physical Windows Servers, Active Directory, Group Policy, DNS, Microsoft 365 and Exchange.
• Strong knowledge of Windows Server, Microsoft 365, Exchange, Active Directory, Group Policy and DNS.
• Good understanding of TCP/IP, DHCP, VPNs, wireless networks, firewalls and internet connectivity.
• Experience with endpoint security, patching, backups, disaster recovery and access controls.
• Ability to troubleshoot across hardware, servers, networks, email, identity and business applications.
• Understanding of IT asset management, cybersecurity, data protection and technology risk.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Engineering, Business Information Systems or a related discipline.
• Relevant Microsoft, networking, ITIL, firewall, cloud or cybersecurity certifications are advantageous.
• Equivalent practical experience may be considered.