Kuala Lumpur Golf & Country Club (KLGCC) Hiring! Full Time Senior Executive, IT in Federal Territory - Ricebowl

Job Purpose

To support Manager, Technology and Business Solution in the overall planning, implementation and monitoring of IT Technical scope covering managing IT Operation Support and leading IT Technical projects. This position also plays role in supporting technology projects, working closely with business stakeholders to translate operational needs into effective technology solutions and improving system integration.

Job Responsibilities

Application Support

• Administer Microsoft 365 and provide support for core systems (CRM, club applications, Outlook, Teams, SharePoint, etc.).
• Troubleshoot user issues and maintain user guides and documentation.
• Work with the SDP IT team to ensure smooth system performance.

Operations Support

• Provide Level 1 & 2 IT support (hardware, software, network) via ticketing system.
• Manage incidents, troubleshoot issues, and implement preventive measures.
• Support events at KLGCC and assist during Senior Management events.
• Coordinate with vendors to ensure efficient and cost-effective IT services.

Asset Management

• Manage IT assets including inventory, tracking, procurement, and disposal.
• Ensure proper asset tagging, utilization, and data security.
• Liaise with Finance on asset tracking and reconciliation.

IT Infrastructure & Security

• Maintain IT infrastructure (servers, network, internet) and perform routine updates and backups.
• Manage system changes and support infrastructure upgrades.
• Ensure cybersecurity compliance across all systems and applications.

Digital Transformation

• Support digital transformation initiatives and recommend system or hardware improvements.
• Assist in managing and monitoring ongoing IT projects.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of working experience in IT support, infrastructure, or a similar role.
• Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic knowledge of networking, servers, and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and ability to support end-users effectively.
• Able to work independently and as part of a team.
• Willing to support after-hours or weekend events when required.