Opus Hospitality Hiring! Full Time Front Office Assistant in Federal Territory - Ricebowl

Company Description Opus Hospitality is a growing hospitality organization dedicated to providing welcoming, efficient, and high-quality guest experiences. The company focuses on creating comfortable and well-managed environments for guests through attentive service and professional front office operations. Team members are encouraged to deliver consistent, reliable support to ensure smooth day-to-day functioning of the property. Opus Hospitality values integrity, collaboration, and service excellence while offering opportunities for professional development within the hospitality field.

Role Description The Front Office Assistant is a full-time, on-site role based in WP, Kuala Lumpur. This position is responsible for greeting guests, managing check-in and check-out processes, and responding to inquiries in a courteous and efficient manner. Daily tasks include handling phone calls, scheduling appointments or reservations, maintaining accurate guest records, and supporting general front desk administration. The Front Office Assistant also assists with clerical duties such as filing, data entry, and document preparation, while coordinating with other departments to address guest needs. The role requires a professional presence at the front desk and consistent adherence to company service standards.

Qualifications

• Candidates should possess strong interpersonal skills and a customer-focused approach to guest service.
• Candidates should possess professional phone etiquette and the ability to manage appointment scheduling or reservations accurately.
• Candidates should possess administrative assistance capabilities, including basic computer literacy and familiarity with office software.
• Candidates should possess clerical skills such as filing, data entry, record keeping, and document handling.
• Relevant experience in front office, reception, or hospitality roles is beneficial.
• Strong communication skills in English; additional language proficiency is an advantage.
• Ability to work on-site in WP, Kuala Lumpur, with flexibility for shift, weekend, or holiday work as needed.
• Minimum high school diploma or equivalent; hospitality or business-related training is an added advantage.