全职 Regional Support Team Lead Jobs, salary up to MYR 15,000 in Asgard Resources Sdn Bhd Kuala Lumpur - Ricebowl

Regional Support Team Lead

About Us
Asgard is a Multiple award-winning local recruitment company specialising in connecting top talent with leading companies across the Tech, Banking, Financial Services, Insurance (BFSI), Oil & Gas, and Fast-Moving Consumer Goods (FMCG) sectors.

About the Role
Our client, a regional managed services provider, is looking for a Regional Support Team Lead to anchor their Managed Services Operation Centre (MSOC). This is a hands-on leadership role — you'll be the final technical escalation point across multi-cloud environments while mentoring a team of support engineers and driving 24/7 service continuity.

Key Responsibilities

• Lead and mentor a team of support engineers, serving as the final escalation point for critical incidents
• Own the end-to-end incident management lifecycle, including RCA and post-incident reviews
• Oversee 24/7 rotational coverage across multi-client cloud environments (AWS, Azure, GCP, Alibaba) to meet SLAs
• Manage cloud infrastructure: compute, storage, databases, networking, and IAM
• Uphold security best practices and support compliance requirements (PDPA, ISO 27001)
• Administer Linux and Windows Server environments, including patching and log analysis
• Produce monthly reporting on SLA performance, incident trends, and resource utilization
• Drive FinOps cost optimization and process automation initiatives

Requirements

• Bachelor's Degree in Computer Science, IT, or related field
• Minimum 5 years in a technical support role within an IT help desk environment
• 3–5 years hands-on experience in cloud operations, infrastructure support, or managed services
• Demonstrated multi-cloud expertise (AWS, Azure, GCP, or Alibaba Cloud)
• Strong Linux/Windows Server administration and networking knowledge (TCP/IP, DNS, VPN)
• Scripting proficiency (Python, Bash, or PowerShell) and IaC familiarity (Terraform/CloudFormation)
• Solid grounding in ITSM frameworks (Incident, Change, Problem management)
• Professional-level cloud certifications (AWS SA-Pro, GCP Architect, Azure Expert) a strong plus

Benefits

• Competitive compensation with performance bonuses
• Travel, medical, and parking allowances
• Company-sponsored certifications and structured training
• Clear career progression pathway

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Application Question(s):

• Do you have at least 5 years of experience in a technical support role within an IT help desk environment? (Yes/No)
• Do you have at least 3 years of hands-on experience in cloud operations, infrastructure support, or managed services? (Yes/No)
• Which cloud platform(s) do you have hands-on administration experience with? (AWS / Azure / Google Cloud / Alibaba Cloud / More than one)
• Do you have experience with at least one scripting language (Python, Bash, or PowerShell)? (Yes/No)
• Do you have prior experience leading or mentoring a team of support/technical engineers? (Yes/No)
• Do you hold any professional-level cloud certifications (e.g., AWS SA-Pro, GCP Architect, Azure Expert)? (Yes/No)
• Are you willing and able to work rotational shifts? (Yes/No)

Work Location: In person