EASMED PTE LTD Hiring! Full Time Key Account Executive in - Ricebowl

About The Air Station

The Air Station is a leading provider of sleep health solutions, specialising in diagnostic and therapeutic devices that transform patient outcomes. As we continue to grow, we are seeking a dedicated and accountable Key Account Executive to strengthen our commercial operations and ensure smooth, accurate execution of sales processes.

Role Overview

Key Account Management & Development

• Act as the primary point of contact for assigned key hospitals and sleep centres in Singhealth Cluster.
• Build and maintain long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams, and hospital management.
• Drive account retention and revenue stability through proactive engagement and service excellence.
• Identify upsell and cross-sell opportunities within existing accounts (e.g., CPAP devices, masks, consumables, service contracts).

• Manage service agreements, rental programs, and supply contracts for key accounts.
• Proactively plan and execute contract renewals, pricing discussions, and volume negotiations.
• Ensure contract compliance and alignment with internal commercial and regulatory policies.
• Track contract timelines and work closely with finance and legal teams where required.
• Support sales activities such as onsite CPAP device sales, after-sales service coordination and follow-up on outstanding orders or documents.

• Own and manage sales figures, revenue, and profitability for assigned key accounts.
• Monitor monthly, quarterly, and annual sales performance against targets.
• Prepare account performance reports, forecasts, and pipeline updates.
• Analyse account data to identify trends, risks, and growth opportunities.

• Coordinate logistics, deliveries, installations, and replacements of sleep diagnostic and CPAP equipment for key hospitals.
• Ensure smooth day-to-day operational support, including device availability, consumable supply, and service turnaround times.
• Work closely with internal teams (logistics, operations, service engineers) to meet hospital SLAs.
• Anticipate and resolve operational challenges to minimize disruption to patient care.

• Act as the first escalation point for operational, technical, or service issues at key accounts.
• Coordinate with technical, clinical, and service teams to resolve device, therapy, or workflow issues.
• Ensure timely follow-up and closure of complaints while maintaining high customer satisfaction.

• Conduct department talks, product updates, and therapy education sessions for sleep labs, respiratory departments, and nursing teams.
• Support clinicians with basic product knowledge, therapy workflows, and patient compliance insights (non-clinical).
• Collaborate with clinical specialists for in-depth training or complex cases when required.

• Liaise with internal departments including sales support, operations, finance, and marketing to ensure seamless account management.
• Provide market feedback and insights from key accounts to support product and service improvements.