- Hong Kong Hong Kong
Asendia Hong Kong Limited Hiring! Full Time Customer Care Executive in Hong Kong - Ricebowl
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Job Description
Responsibilities
Responsibilities:
Take care assigned key accounts and keep an eye on customers’ demand for services
Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels.
Act as the interface for customers and internal working partners in handling customers requirement
Prepare statistical report and performance summaries
Coordinate site visit for corporate clients
Perform other ad hoc duties and projects when assigned
Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients
On-job training will be provided
Requirements:
Diploma holder or university graduate in any discipline
2-3 year or above related working experience, e-commerce logistic is preferred
Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin)
Independent and detail-oriented with positive attitude
Good command in both spoken and written English, Mandarin and Cantonese
Strong problem-solving abilities and a customer-centric approach.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Proficiency in MS Office and customer service software.
Immediate available is highly preferable
Japanese and / or Korean speaking is preferable.
We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking APPLY NOW.
All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants who do not hear from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.
Full-time
Take care assigned key accounts and keep an eye on customers’ demand for services
Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels.
Act as the interface for customers and internal working partners in handling customers requirement
Prepare statistical report and performance summaries
Coordinate site visit for corporate clients
Perform other ad hoc duties and projects when assigned
Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients
On-job training will be provided
Requirements:
Diploma holder or university graduate in any discipline
2-3 year or above related working experience, e-commerce logistic is preferred
Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin)
Independent and detail-oriented with positive attitude
Good command in both spoken and written English, Mandarin and Cantonese
Strong problem-solving abilities and a customer-centric approach.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Proficiency in MS Office and customer service software.
Immediate available is highly preferable
Japanese and / or Korean speaking is preferable.
We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking APPLY NOW.
All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants who do not hear from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.
Full-time
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