DUSIT PRINCESS MELAKA Hiring! Full Time Assistant Chief Concierge in Melaka, Earn up to MYR 3,300 - Ricebowl

Key Responsibilities

• Assist the Chief Concierge in managing the daily operations of the Concierge and Bell Desk.
• Provide warm, professional, and personalized service to all guests.
• Coordinate guest arrivals, departures, luggage handling, transportation, and special requests.
• Maintain strong knowledge of local attractions, restaurants, shopping, and transportation to provide accurate recommendations.
• Handle guest enquiries, feedback, and complaints promptly and professionally.
• Supervise, train, and motivate the Concierge and Bell team to maintain excellent service standards.
• Monitor grooming, service quality, and departmental procedures.
• Coordinate with Front Office, Housekeeping, Security, and other departments to ensure seamless guest experiences.
• Assist in preparing duty rosters, training, and performance evaluations.
• Ensure the lobby, and luggage storage areas are clean, organized, and well-maintained.
• Perform any other duties assigned by the Front Office Manager.

Requirements

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 3-5 years of experience in Concierge, Bell Service, or Front Office within a hotel.
• Previous supervisory experience is preferred.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Good knowledge of local attractions and guest services.
• Proficient in English; additional language(s) are an added advantage.
• Willing to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: From RM3,300.00 per month

Benefits:

• Meal provided

Work Location: In person