Vivar Printing Hiring! Full Time Customer Support (Customer Service) in Selangor, Earn up to MYR 2,500 - Ricebowl

Overall Job Function:

• Coordinate and manage daily web-to-print orders.
• Ensure timely processing, accuracy, and smooth handover of online orders to the production team.
• Monitor and maintain the system to reflect accurate job status and information.
• Liaise between the customer service, design/prepress, and production teams to ensure seamless workflow.
• Ensure consistent product listing quality, stock syncing, and customer satisfaction across web-to-print channels.
• Support product listing maintenance and perform basic marketing activities for Shopee, Instagram, and OnPrintShop.

Duties s Responsibilities:Online Order s File Management

• Review and verify all new orders and online marketplaces.
• Confirm artwork file types (PDF and AI only) and ensure specifications match.
• Open job dockets promptly, assign based on urgency, and escalate missing or unclear info to the design or customer service team.

System accuracy s Job Tracking

• Ensure job statuses are updated accurately by relevant operators.
• Confirm dockets are created, printed, and included with every order.
• Coordinate closely with the digital production lead to track progress and ensure timely job completion.

Packing, Shipping s Shopee Metrics

• Prepare and pack completed orders for courier handover.
• Ensure same-day or next-day shipping, accurate label generation, tracking updates, and performance aligned with law rules regulations (e.g., Late Shipment Rate, Chat Response Time).
• Monitor delivery issues, returns, and maintain a minimum shop rating of 4.8.

Internal Coordination s Communication

• Act as a liaison between customer service, prepress, and production lead.
• Communicate job status updates, delays, and special requests clearly.
• Support customer service with order clarifications and ETAs as needed.

Quality Control, Marketing Support s Process Improvement

• Monitor recurring order issues and propose listing or workflow improvements.
• Ensure printed jobs match online order specifications.
• Assist in content updates and schedule .
• Report basic marketing engagement metrics and help maintain SOPs for operational consistency

Requirements

• Minimum Higher Diploma/ Degree in related field
• Strong logical reasoning, attention to detail, and high accuracy.
• Good communication and coordination skills.
• Ability to work independently with minimal supervision.
• Strong sense of responsibility and problem-solving ability.

Additional Advantages

• Career prospects
• Multidisciplinary accounting exposure
• Pay will commensurate with experience and qualification

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person