Inter Island Group Hiring! Full Time Live Streaming Operations (Retail) in Federal Territory, Earn up to MYR 5,000 - Ricebowl

[URGENTLY HIRING!]

Live Streaming Operations (Retail Industry)

Placement: Kuala Lumpur, Malaysia (Onsite)

Employment Type: Full-time

The Opportunity

Do you thrive in the fast-paced world of live commerce and enjoy bringing high-impact live selling experiences to life? Are you passionate about e-commerce and understand how engaging live streams can drive customer interaction, accelerate sales, and strengthen brand awareness? Would you like to play a critical role in delivering seamless live sessions that create meaningful business impact? If so, you may be a great fit for the Live Streaming Operations role.

In this role, you will coordinate and manage end-to-end live streaming operations across leading e-commerce platforms, including TikTok Shop, Shopee Live, and Lazada LIVE. You will oversee the entire live commerce journey, from pre-live preparation and campaign setup to real-time execution, performance monitoring, and post-live analysis, ensuring every session is executed efficiently and delivers strong commercial results.

Working closely with Live Hosts, Marketing, Product, Warehouse, Customer Service, and Finance teams, you will execute and optimize live commerce initiatives that drive GMV growth, enhance customer engagement, and strengthen the performance of the company's brand portfolio in the Malaysian market.

What You’ll Be Doing:

Coordinate end-to-end live streaming sessions across TikTok Shop, Shopee Live, and Lazada LIVE, including scheduling, slot booking, and platform registration.

Prepare and verify all pre-live materials: product listings, pricing, vouchers, flash sale setup, banners, and live overlays.

Manage stock readiness and pricing alignment with the warehouse, product, and finance teams to prevent OOS (out-of-stock) and pricing mismatches during live sessions.

Support the host team with scripts, talking points, product information sheets, and real-time backend assistance during live sessions.

Monitor live performance metrics (viewers, GMV, CTR, drop-off, conversion) and provide real-time troubleshooting to optimize ongoing sessions.

Compile post-live reports and performance analysis, identifying trends, learnings, and recommendations for future sessions.

Coordinate with platform PIC (Shopee, TikTok, Lazada) to confirm campaign slots, marketing placements, and ROAS targets.

Lead major campaign execution including pre-heat content, customer broadcasts, ads budget allocation, and cross-team alignment.

Ensure smooth communication with CS, fulfillment, and finance teams to resolve order issues, refund requests, or post-sale escalations triggered during live sessions.

Continuously improve operational SOPs to enhance efficiency and live session output.

What You’ll Need:

Minimum Diploma or Bachelor's Degree in Marketing, Communications, E-commerce, Business, or a related field from a reputable university.

At least 1–2 years of experience in live streaming operations, e-commerce operations, or a related function, preferably with exposure to TikTok Shop, Shopee Live, or Lazada LIVE.

Willing to be based in Kuala Lumpur, WFO 100%, and able to work flexible hours including evenings and weekends as live session shifting schedules require.

Strong understanding of e-commerce backend tools, live streaming dashboards, and basic performance metrics (GMV, CTR, conversion rate, viewer retention).

Proficient in Microsoft Excel for sales tracking, reporting, and stock monitoring; familiarity with OMS or ERP systems is a plus.

Strong communication and coordination skills across cross-functional teams (host, marketing, product, warehouse, customer service).

Proactive, detail-oriented, and able to handle high-pressure environments during peak campaigns such as double dates, payday sales, and platform mega-campaigns.

Pay: RM3,000.00 - RM5,000.00 per month

Work Location: On the road