ZEEKR - PREEMINENT AUTO Hiring! Full Time Service Advisor (Automotive) in Johor, Earn up to MYR 5,000 - Ricebowl

ZEEKR - Preeminent Auto Sdn Bhd

Preeminent Auto Sdn Bhd is the authorised dealer for ZEEKR, a global premium electric vehicle brand redefining luxury, performance, and intelligent mobility. With showrooms at KLCC, IOI Mall Puchong, and Skudai, we are committed to delivering an exceptional EV ownership experience through innovation, service excellence, and a passion for sustainable mobility.

Our Mission

To accelerate Malaysia’s transition to premium electric mobility by delivering world-class products, exceptional service, and a customer experience that reflects the future of automotive luxury.

We’re looking for energetic, customer-focused talent to join our fast-growing team. If you thrive in a dynamic environment and love helping people discover products that excite and inspire — you’ll fit right in.

Key Responsibilities

1. Customer Reception & Consultation

• Welcome customers professionally and understand their service or repair needs.
• Explain service procedures, repair findings, costs, and timelines clearly.
• Provide accurate service quotations and obtain customer approval before work begins.

2. Service Booking & Job Management

• Manage service bookings, job cards, and work orders in the system.
• Coordinate closely with technicians to monitor repair progress and turnaround time.
• Update customers on service status and delays, if any.

3. EV & Technical Communication

• Translate technical findings from technicians into customer-friendly explanations.
• Advise customers on EV maintenance, software updates, recalls, and safety matters.
• Support diagnosis process by collecting accurate customer complaints and vehicle history.

4. Aftersales Sales & Upselling

• Recommend additional services, wear-and-tear items, and value-added packages ethically.
• Promote service campaigns, maintenance packages, and aftersales promotions.
• Support service revenue targets while maintaining customer trust.

5. Handover & Customer Experience

• Conduct vehicle handover after service, explaining work completed and next service due.
• Ensure vehicle cleanliness and service quality before release.
• Handle customer feedback and complaints professionally; escalate when necessary.

6. Warranty & Internal Coordination

• Assist in identifying warranty-related repairs and support documentation.
• Coordinate with warranty, parts, and service teams to ensure smooth workflow.
• Ensure compliance with Zeekr service standards and dealership SOPs.

7. Documentation & Reporting

• Maintain accurate service records, invoices, and customer information.
• Follow up on outstanding jobs, payments, and customer satisfaction surveys.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How much notice are you required to give your current employer?

Experience:

• Automotive Service Advisor: 1 year (Preferred)

Work Location: In person