MindPec Solutions Hiring! Full Time Customer Service (Non-Voice) in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Social Media Customer Support – Non-Voice Process

Location: KL Sentral, Malaysia
Joining: Immediate (Candidates available to join in July will be given preference.)

Working Hours: Monday to Friday (11:00 AM – 8:00 PM or 12:00 PM – 9:00 PM)

Job Responsibilities

• Handle customer inquiries via email and live chat (non-voice support).
• Provide high-quality customer support for the China market while ensuring excellent customer service standards.
• Resolve customer issues efficiently and accurately while meeting service level agreements (SLAs).

Candidate Requirements

• Minimum 1 year of Customer Support experience in live chat, email, or voice support.
• Minimum 1 year of IT Support, Technical Support, or relevant technical background.
• Diploma qualification or higher.
• English proficiency at B2 level or above.
• Proficiency in Simplified Mandarin is mandatory, as the role supports customers in the China market.
• Willing to work on assigned shifts and be flexible to accommodate future schedule changes if required.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance

Experience:

• Customer service: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• social media: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person