Executive Recruiters Hiring! Full Time Chief Operating Officer in Federal Territory - Ricebowl

As a Chief Operating Officer, you will lead retail operations and supply chain to drive growth, efficiency, and scalable business execution.

Job Responsibilities:

Retail Operations Management

• Provide strategic leadership and oversee the overall performance of all retail outlets, ensuring operational excellence, consistency, and profitability.
• Lead multi-store operations, ensuring seamless day-to-day execution across all locations.
• Drive improvements in sales performance, store productivity, and customer experience.
• Optimize workforce planning, staffing structures, and resource allocation to maximize operational efficiency.
• Establish and maintain high standards of visual merchandising and in-store product presentation.
• Develop, implement, and continuously improve standardized operating procedures (SOPs) across the retail network.
• Lead the planning, coordination, and successful execution of new store openings and expansion initiatives.

Supply Chain & Inventory Management

• Direct end-to-end supply chain operations to ensure efficiency, scalability, and uninterrupted product availability.
• Oversee product assortment planning and maintain an effective SKU portfolio to support business objectives.
• Develop and execute procurement strategies that optimize cost, supplier performance, and supply continuity.
• Improve warehouse operations through enhanced productivity, inventory accuracy, and process optimization.
• Strengthen logistics and distribution capabilities to support business growth and operational efficiency.
• Monitor inventory turnover, stock availability, replenishment cycles, and overall inventory health.
• Ensure timely and efficient product movement from suppliers through distribution channels to retail outlets.

Store Performance & Operational Excellence

• Lead initiatives to improve sales productivity, revenue growth, and operational performance across all stores.
• Monitor and optimize key productivity indicators, including sales per square foot, conversion rates, and labour productivity.
• Develop and implement merchandising strategies that maximize sales and enhance the customer shopping experience.
• Ensure effective workforce deployment and operational resource planning across all retail locations.
• Drive continuous improvement initiatives to streamline workflows, eliminate inefficiencies, and enhance operational effectiveness.
• Oversee operational readiness for new store openings, relocations, and expansion projects.

Operations Leadership

• Lead and manage large-scale retail operations across multiple store locations.
• Ensure operational alignment, governance, and consistency throughout the retail network.
• Manage complex, high-volume retail operations while maintaining service excellence and operational efficiency.
• Foster a high-performance culture through strong leadership, coaching, and cross-functional collaboration.

Data-Driven Performance Management

• Leverage business data and analytics to support operational planning and strategic decision making.
• Monitor store sales performance, operational KPIs, and productivity metrics to identify improvement opportunities.
• Analyze SKU performance, gross margins, inventory turnover, and stock efficiency to optimize profitability.
• Manage labour cost ratios and workforce productivity to ensure cost-effective operations.
• Promote a performance-driven culture by embedding data-based decision-making across the organization.

Systems & Process Development

• Develop, implement, and standardize SOPs to ensure operational consistency and compliance.
• Build scalable retail operations systems that support business growth.
• Design and implement performance management frameworks, KPIs, and operational dashboards.
• Establish structured training and development programs to enhance the capabilities of store and operations teams.

Strategic Execution

• Partner closely with the CEO to translate business strategies into operational execution.
• Lead the implementation of strategic initiatives, ensuring timely delivery and measurable outcomes.
• Monitor execution progress, operational performance, and business results against established objectives.
• Continuously identify opportunities to improve operational efficiency, profitability, and organizational effectiveness.

Requirements:

• Bachelor's Degree in Supply Chain Management, Business Administration, Retail Management, or a related discipline.
• Minimum of 10–15 years of progressive experience in retail operations, including significant experience in senior leadership roles.
• Demonstrated success managing large-scale retail networks or complex multi-site retail operations.
• Strong expertise in supply chain management, procurement, inventory planning, and warehouse operations.
• Proven experience managing high-SKU retail environments with effective assortment and inventory strategies.
• Comprehensive understanding of retail operations, including merchandising, workforce planning, store productivity, and sales optimization.
• Track record of improving operational efficiency, driving business performance, and enhancing profitability.
• Strong leadership, people management, and stakeholder engagement skills, with the ability to lead large, geographically dispersed teams.
• Highly analytical with the ability to leverage data and operational metrics to support business decisions.
• Strong execution capabilities with experience working closely with executive leadership to deliver strategic business initiatives.