Singlife Hiring! Full Time Associate, HNW Operations Administrator in - Ricebowl

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers coantrol over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments

The High Net Worth (HNW) Operations Administrator supports the day to day operations, governance, and administrative functions of the HNW business. The role is responsible for ensuring operational effectiveness, maintaining up-to-date documentations and Standard Operating Procedures (SOPs), coordinating internal and external stakeholders, supporting event execution, and ensuring adherence to governance and compliance requirements.

Key Responsibilities

Governance & Operational Support

• Maintain and update all HNW operational policies, procedures, SOPs, and process documentations.
• Ensure documentation remains aligned with regulatory requirements, internal policies, and business objectives.
• Support governance initiatives, including periodic reviews of operational processes and controls.
• Track action items arising from governance meetings, audit, compliance reviews, and management discussions.
• Assist in preparing governance reports, management updates, and operational dashboards.
• Maintain proper record-keeping and audit trails for operational activities.
  
  

Documentation & Knowledge Management

• Manage and maintain centralized repositories for SOPs, templates, forms, and operational guidelines.
• Ensure version control and proper approval processes for all operational documents.
• Coordinate periodic reviews of documentation with relevant business stakeholders.
• Support the development of new operational workflows and process documentation as business requirements evolve.
  
  

Operational Administration

• Provide administrative and operational support to HNW business unit.
• Coordinate and monitor operational activities to ensure smooth business execution.
• Support onboarding and offboarding activities for business partners, introducers, and stakeholders where applicable.
• Assist in tracking operational metrics and service standards.
• Identify opportunities to improve operational efficiency and recommend process enhancements.
• Support implementation of new operational initiatives, projects, and system enhancements.
  
  

Event Coordination & Business Support

• Assist in planning and coordinating HNW client events, business meetings, workshops, and seminars.
• Coordinate event logistics, venue arrangements, registration management, materials preparation, and vendor liaison.
• Support post-event reporting, attendance tracking, and documentation.
• Maintain event calendars and coordinate schedules with internal and external stakeholders.
  
  

Regulatory & Compliance Support

• Assist in maintaining operational records required for regulatory and internal audit purposes.
• Support compliance monitoring activities and documentation requests.
• Ensure operational processes adhere to established governance and risk management standards.
• Escalate operational risks, issues, and control gaps when identified.
  
  

Qualifications

Key Requirements

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Insurance, Hospitality, or related disciplines.
• Relevant administrative or operations certifications are advantageous.
  
  

Experience

• 2–5 years of experience in operations, administration, client servicing, or business support roles.
• Experience within insurance, wealth management, private banking, financial services, or HNW environments is preferred.
• Exposure to onboarding, policy administration, documentation management, or client support functions is advantageous.
• Experience supporting senior stakeholders and managing multiple priorities in a fast-paced environment.