Longbridge Singapore Hiring! Full Time Customer Experience Specialist, Longbridge Cafe in - Ricebowl

About the Company

Longbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional investment experience. Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investors.

About the Role

As a Customer Experience Specialist (Space Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Cafe flagship store. Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment. You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem.

Responsibilities

• Premium Guest Relations & First Impressions
• The Perfect Welcome: Provide an enthusiastic, professional, and world-class welcome to every guest entering the space, setting a premium tone for their visit.
• Navigation & Concierge: Act as a walking knowledge base regarding the cafe’s premium coffee offerings, spatial amenities, upcoming community events, and ecosystem of financial services.
• Proactive Engagement: Build instant rapport with visitors, intuitively identifying their needs and seamlessly guiding them to the right resources or in-house Financial Advisors.

• Operational Excellence & Space Management
• Daily Operations: Own the day-to-day operations of the space, including opening/closing procedures, operational checklists, and immediate troubleshooting of on-site issues.
• Aesthetic & Maintenance: Uphold flawless visual merchandising and premium brand standards. Ensure all floors, seating areas, and facilities remain pristine, organized, and inviting throughout the day.
• Resource Optimization: Oversee space bookings, meeting room schedules, and the flawless coordination of shared amenities.

• Community Cultivation & Brand Advocacy
• Storytelling: Passionately articulate the Longbridge brand culture, product advantages, and the unique lifestyle-meets-finance design philosophy of the Cafe.
• Event Execution: Plan, coordinate, and execute in-store community events, product launches, and interactive financial literacy workshops to drive user foot traffic and platform engagement.
• Feedback Loop: Proactively gather qualitative customer feedback and insights, synthesizing data to help management continuously optimize the guest experience.

• Cross-Functional Synergy
• One-Team Ecosystem: Collaborate daily with the Store Manager, Baristas, and Financial Advisors to ensure a frictionless operational loop and a unified brand voice.
• Knowledge Sharing: Assist in onboarding and training new team members, ensuring store procedures and premium service standards are mastered quickly.
• Creative Contribution: Participate in brainstorming sessions to elevate customer service, boost store performance, and innovate the retail experience.

Qualifications

• Industry Experience: 1+ years of experience in premium customer service, luxury retail, hospitality (F&B/Hotels), co-working spaces, or front-of-house banking.
• Lifestyle Concepts: Experience working within multi-functional, experiential "lifestyle" concepts or high-end cafes is a significant plus.
• Adaptability: Proven track record of staying composed, flexible, and highly organized in a fast-paced, multi-tasking retail or hospitality environment.
• Interpersonal Brilliance: Exceptional communication skills with a genuinely warm, positive, and service-oriented personality.
• Problem-Solving Agility: Strong situational awareness and the ability to handle unexpected operational challenges or customer conflicts with grace and professionalism.
• Tech-Savvy: Proficient with basic office software, mobile devices, and POS/booking systems.

Required Skills

• Education: Associate degree or equivalent; Bachelor’s degree is preferred.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create an environment where everyone feels valued and respected.