DFI Retail Group Hiring! Full Time People Services, Assistant Manager - Continuous Improvement - Experience in Selangor - Ricebowl

Role Purpose

The People Services Assistant Manager, Continuous Improvement & Experience is a senior individual contributor responsible for shaping and delivering holistic, fit‑for‑purpose improvements to how People & Culture (P&C) services are experienced by team members (i.e. employees) across Asia. This role works hands‑on across process re‑engineering, HR technology enablement, and ways of working to help People Services deliver effortless, customer‑focused outcomes, while remaining compliant, scalable, and operationally practical. The role succeeds through strong influence, partnership, and problem‑solving, rather than formal authority or people management

.
Key Responsibiliti

es1. Service Experience Diagnosis & Design (Hands‑o

• n)Map end‑to‑end team member journeys across People Services (e.g. hire‑to‑pay, lifecycle changes, time & attendance, payroll‑related interactions
• ).Identify pain points, inefficiencies, rework, and experience gaps from a customer and operational len
• s.Co‑design simpler, clearer, more intuitive service experiences, balancing employee expectations with People Services capacity and constraint

s.
2. Continuous Improvement & Process Re‑engineer

• ingPersonally lead and execute process improvement initiatives – from problem definition through solution design and implementation suppo
• rt.Apply continuous improvement techniques (e.g. Lean thinking, service design, root‑cause analysis) in a pragmatic, non‑theoretical w
• ay.Drive simplification and standardization where it adds value, while recognizing local market and regulatory realiti

es.
3. HR Technology Enablement (Solution‑Focu

• sed)Act as a solution translator between People Services, HR-Technology teams, and vend
• ors.Shape fit‑for‑purpose use of HR technology, including self‑service, case management, automation, and knowledge enablem
• ent.Ensure solutions are usable, adoptable, and operationally realistic, rather than technically elegant but impracti

cal.(This role does not own system administration or product management but strongly shapes design decisio

ns.)
4. Stakeholder Partnership & Infl

• uenceWork closely with People Services leaders, market P&C teams, COEs, and Group P&C colleagues to understand needs and align on solut
• ions.Influence outcomes through clear problem framing, structured thinking, and credibility, rather than hiera
• rchy.Facilitate discussions, workshops, and working sessions to build shared understanding and commit

ment.
5. Ways of Working & Ad

• optionHelp define clear ways of working, hand‑offs, and responsibilities across People Services delivery
• teams.Focus on adoption and behavior change, supporting teams to work differently rather than just documenting new proc
• esses.Provide practical guidance, tools, and playbooks to help teams embed improvements sustai

nably.
To be explicit, this role

• has/is No people management respons
• ibility Not an HR Tech produc
• t owner Not a PMO or governan
• ce role A hands‑on architect of better team member expe

riences
Capabilities & Ex

perienceE

• ssentialStrong understanding of HR Operations / People Services, including payroll and employee lifecycle pr
• ocesses.Proven track record as a senior IC delivering cross‑functional improvement or transformation init
• iatives.Comfortable working at the intersection of process, people experience, and tec
• hnology.Strong influencing skills and credibility with senior stake
• holders.Customer‑focused mindset with the ability to balance experience, compliance, and eff

iciency.
Nic

• e to HaveExperience in regional / multi‑market HR envi
• ronments.Exposure to shared services or HR service deliver
• y models.Familiarity with HR systems, self‑service, case management, or automation s

olutions.
How Success I

• s MeasuredReduced friction and effort for team members interacting with Peopl
• e ServicesClearer, simpler, more consistent service e
• xperiencesPractical improvements adopted by delivery teams (not
• shelfware)Strong stakeholder confidence in People Services’