Job Description
Reporting to the Service Supervisor / Senior Service Supervisor, the Service Crew supports the daily operations of the café by delivering excellent customer service, maintaining operational cleanliness, and ensuring smooth front-of-house operations.
Responsibilities
Support daily café operations to ensure smooth service flow and operational readiness during shifts
Operationally hands-on during service periods to support customer service, cashiering, beverage preparation, and café operations
Ensure consistency in beverage preparation, presentation standards, speed of service, and customer experience
Maintain cleanliness and hygiene standards across dining, service, and preparation areas in compliance with food safety and workplace safety requirements
Assist with stock replenishment, inventory handling, and proper storage practices
Support basic cleaning and maintenance of coffee machines and café equipment
Provide friendly, energetic, and customer-focused service while handling customer enquiries and feedback professionally
Job Requirements
No prior experience required; training will be provided
Positive attitude and willingness to learn
Good customer service and communication skills
Able to work in a fast-paced environment
Location: Vivo City
Working Requirements: 6 day work week [7am -3pm and 3-11pm]