Enjoy meeting people, organize activities and bring folkstogether? Join our Admin & Workspace Team in creating memories by leaving employees and visitors with a “Wow this is Alibaba” experience! This role is based in Singapore, responsible for organizing online and offline activities/events/town halls. We are looking for someone with “Service with a Smile” in his/her DNA, ready to go the extra mile to achieve the best outcome, a constant focus in wanting to enhance customer experiences at all times.
Administrative/Office Support:
- Provide excellent and delightful service to employees and guests; assist with enquires and requests
- Anticipate needs, respond promptly, maintain positive customer service experience at all times
- Prompt and accurate data upload and update (e.g. Monthly Scorecard, Workspace Management, service request tickets)
- Represent Admin & Workspace Team as the single point of contact to provide administrative/event support
- Manage relationship with office vendors (e.g. cleaners, office boy, deliveries etc.)
- Responsible for the purchasing of goods and services. Order and replenish office and pantry supplies
- Review vendor contracts and proceed procurement through cost-effective bids and negotiates with suppliers to meet quality, delivery, and cost objectives
- Maintain accurate report/tracker of office inventory and property/equipment records
- Assist HR and IT in New Hire On-Boarding process (assigning work station, business cards ordering, provide card access keys etc.)
- Employee contact list update
- Maintain a professional and tidy office, responsible for smooth daily office operations
- Participate in newsletter publication with HR OC or related tasks Prompt and accurate data update/creation (e.g. Scorecard, Workspace Management, iService tickets)
- Responsible for monthly and annual budget development; analysis and actual spent
- Responsible for prompt payment, avoid late payment penalties
- Ensure no service/work without purchase order issuance
- Serve as liaison for building management office
- Provide remote administrative support to IDC locations.
Events:
- Responsible for planning and execution of events and festival celebrations from conceptualization of theme/activity to planning and execution.
- Coordinate and facilitate event logistics including liaising with vendors and participants
- Close collaboration with HR and OC (Organizational Culture) Teams
- Document accurate report/tracker of event timeline, milestone and cost elements
- Responsible for event promotion and publicity through media channels such as newsletter, poster, digital screens etc.
- Work with Survey Team to ensure prompt dissemination of event survey. Follow-up with feedback received and close gaps if any.
Travel:
- Provide travel assistance, advise on travel arrangements including air tickets, hotel reservations,
- local/ground transportation, car rental, travel visa applications etc. and offer informed and insightful
- recommendations
- Listen and lead the conversation to solve problems in a timely manner
- Work closely with appointed Travel Vendor to ensure smooth ticketing experience
Others:
- Support other team members of the Admin & Workspace Team as and when required
- Ready to take-on additional roles and responsibilities when assigned.
Requirements:
- Customer-focused, service oriented, excellent team player and possess good problem-solving skills.
- Fun-loving, enjoys organizing events and office activities.
- Good with numbers (budget, cost control) and documentation control.
- Ability to multi-task with strong prioritization skills.
- Calm flexible approach in handling pressure and deadlines.
- Fluent in English speaking with strong communication skills.
- Proficient in Mandarin is preferred as the role will need to communicate with the team in HQ China.
- Professional Certificate/Degree with minimum 2 years of experience.
Education:
- Bachelor's or equivalent (Required)
Experience:
- administration, office management, facilities management: 2 years (Required)
Location:
Willingness to travel:
Work Location: In person