Skill Quotient Technologies Inc Hiring! Full Time IT Business Analyst in Federal Territory, Earn up to MYR 11,000 - Ricebowl

Title: IT Business Analyst

Payroll company: Skill Quotient Technologies Sdn Bhd

Working location: Kuala Lumpur

Job Type: 1-year contract (Renewable based on performance)

Job Responsibilities:

• Review enhancement requests, business problem statements, and scope related to business operations workflows, document handling, and POS functionalities.
• Facilitate discussions and requirement workshops with Business user, Finance/Actuarial (where applicable), and IT stakeholders to:
• Understand current business process (NB, POS, Claim) including manual intervention & pinpoint
• Capture detailed business rules, case scenario, Quality assurance and system logic Maintain strong alignment with operational objectives, such as productivity improvement, reduction of processing time, and minimization of assessment errors.
• Develop a deep understanding of end-to-end business journey (NB > POS > Claim) to enable effective impact analysis.
• Where feasible, propose system-driven and/or process improvement options that reduce manual intervention while ensuring compliance with business, financial, and regulatory requirements.
• Clearly document agreed business outcomes and proposed solutions into User Requirement Documents and obtain formal sign-off from relevant stakeholders.
• Participate in solution design reviews and walkthroughs with System Analysts and IT teams to validate that the technical solution aligns with business intent.
• Prepare and maintain a Requirement Traceability Matrix (RTM) to ensure full alignment between business requirements, functional specifications, and test scenarios.
• Define UAT strategy, test scope, entry/exit criteria, and test coverage, aligned with approved requirements, functional specifications, and overall system impact.
• Develop or support the development of UAT scenarios
• Coordinate with Test Managers, Business SMEs, and IT teams to:
• Estimate UAT effort and tester resource requirements
• Secure tester resources, system access, and test data
• Ensure test environments are ready and fit-for-purpose to support UAT within agreed timelines.
• Monitor UAT execution progress, test results, and defect trends, and actively follow up on defect resolution with IT teams.
• Manage defects using the agreed defect tracking process or tool, ensuring timely closure and clear communication.
• Facilitate UAT sign-off and support post-deployment verification with production users after solution release.
• Ensure requirements are practical, accurate, and aligned with real operational practices.
• Prepare and walkthrough detailed requirements with System Analysts and Developers.
• Collaborate on solution clarification, impact analysis, test scope, and defect resolution.
• Provide accurate effort estimates and inputs for resource planning and scheduling.
• Proactively identify delivery risks and constraints and propose mitigation strategies to support on-time, on-budget, and on-scope delivery.
• Simplify and automate business processes
• Reduce manual adjustments and dependency on assessor experience
• Improve consistency and accuracy of system outcomes
• Promote best practices in requirements documentation and UAT management.
• Contribute ideas for continuous improvement in testing approaches, tools, and delivery efficiency.

Job Requirements:

• Bachelor’s degree in business administration, Information Technology, Computer Science, Insurance, Finance, or a related field.
• Minimum 5 years of experience as a Business Analyst, preferably in the insurance industry.
• Experience in Insurance domain is preferred.
• Familiarity with software development methodologies such Agile, Waterfall is preferred.
• Analytical and problem-solving skills.
• Ability to think critically and address complex business challenges.
• Excellent verbal and written communication skills.
• Ability to effectively communicate technical information to non-technical stakeholders.

Job Type: Contract
Contract length: 12 months

Pay: RM8,000.00 - RM11,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Vision insurance

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your notice period?
• What is your expected salary?

Experience:

• IT Business Analyst: 5 years (Preferred)
• Insurance : 2 years (Preferred)

Work Location: In person