Aqua Kent Hiring! Full Time Senior Customer Service - Operations Exec (After-Sales - Coordination) in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Aqua Kent | Water Purification Solutions
Aqua Kent is growing fast — and we’re looking for someone who can keep customers happy, solve problems quickly, and ensure operations run smoothly behind the scenes.

This role is perfect for someone who enjoys handling people, coordinating teams, solving issues, and keeping everything under control.
You’ll work closely with our COO and become a key person in making sure nothing falls through the cracks.

*WhatYou’ll Be Doing
You’ll be the bridge between customers, technicians, and internal operations.
Customer Support & Coordination
Handle customer requests, follow-ups, and updates
Manage WhatsApp communication professionally
Assist customers with charger issues, troubleshooting, and after-sales support
Calm and manage unhappy or frustrated customers
Provide clear updates and maintain customer confidence

Operations & Internal Coordination
Coordinate with technicians for service, repairs, and installations
Track pending cases and ensure follow-up is completed
Manage customer data entry and update internal systems
Coordinate troubleshooting between customers and internal technical team
Ensure issues are resolved efficiently from start to finish
Problem Solving & Process Improvement
Help identify recurring issues and suggest better workflows
Support SOP creation and improve daily operational processes
Ensure smooth communication between departments
Keep operations organised and scalable as the company grows

* Who We’re Looking For
You’ll fit this role if you:
Are highly organised and good at multitasking
Can stay calm under pressure
Have strong communication skills
Are comfortable dealing with complaints and problem-solving
Follow up consistently and don’t let issues slip
Enjoy coordinating people and managing moving parts
Can work independently and take ownership

*Bonus Points If You:
Have experience in customer service, operations, or coordination
Understand basic electrical, technical, or installation-related work
Have worked in service-based industries
Are familiar with WhatsApp Business, spreadsheets, or CRM systems

*Why Join Aqua Kent?
Fast-growing company in the Water industry
Meaningful role with real responsibility
Opportunity to grow into senior operations or customer success role
Supportive, fast-paced environment
Your work directly impacts customer experience and company growth

Location
Wangsa Maju kl ( shared upon application)

How to Apply
Send us:
Your CV
Short intro about your experience.

Whats app at +*************8.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Please share any past experiences with how you assisted difficult customers or operations

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person