Inov8 Solutions Hiring! Full Time Customer Service-Mandarin Speaker in Federal Territory - Ricebowl

We are urgently hiring Mandarin Speaker for Customer Service role (Banking Insurance Project) with our client in Kuala Lumpur.

Customer Service Executive | Banking & Insurance (Singapore Market)

Location: KL Sentral

Salary: Upto RM4,500 + KPI Incentive upto RM300/month

Start Date: 20 July

Working Hours: Monday – Friday (9:00 AM – 6:00 PM)

Requirement: At least 1 year of Customer Service - BPO/Call Centre experience

Education: Mandatory Bachelors Degree in any field

Key Responsibilities:

• Professionally handle inbound and outbound calls and emails from customers and distributors, ensuring a positive and consistent experience.

• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.

• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.

• Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.

• Proactively escalate challenging cases to the team leader for additional support and guidance.

• Maintain a high standard of professionalism and empathy in all communications.

Key Competencies: Strong communication and active listening skills. Problem-solving mindset with attention to detail. Ability to multitask and manage time effectively. Customer-centric approach and resilience under pressure.