CLEF Beauty Hiring! Full Time Customer Service Representative (Mandarin Speaker) in Federal Territory - Ricebowl

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Job Summary: We are seeking a friendly, attentive, and customer-focused Customer Service Executive to join our team. The ideal candidate will act as the voice of the brand — providing professional assistance to customers, ensuring a smooth shopping experience, and building long-term trust with CLEF’s community.

Duties and Responsibilities:

Customer Interaction

• Respond promptly to customer inquiries via live chat, social media, email, and other communication channels.
• Provide accurate information about products, orders, and promotions.
• Handle complaints and resolve customer issues in a professional and empathetic manner.

Order & Service Management

• Coordinate with the logistics and warehouse team on order processing, shipment tracking, and delivery updates.
• Manage product exchanges, returns, and refunds according to company policies.
• Record and monitor customer feedback, complaints, and satisfaction levels.

Brand & Team Collaboration

• Work closely with the marketing and operations team to share insights from customer feedback.
• Support campaign launches and promotions by assisting with customer inquiries and post-purchase care.
• Uphold CLEF’s brand voice and customer service standards across all communication platforms.

Continuous Improvement

• Stay up to date on skincare product knowledge and brand offerings.
• Identify common customer pain points and suggest process improvements.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Qualifications and Skills:

• Diploma or Bachelor’s Degree in Business, Communications, or related field.
• 1–2 years of experience in customer service, preferably in beauty, skincare, or e-commerce.
• Excellent communication skills in Mandarin, English and Bahasa Malaysia.
• Strong problem-solving skills and attention to detail.
• Customer-first mindset with a passion for skincare and helping others.
• Able to work both independently and collaboratively in a team environment