JDA WMS Hiring! Full Time Customer Service Engineer (SMT- Electronics machine) in - Ricebowl

The Customer Service Engineer provides professional technical back-office support to field service engineers and customers across Southeast Asia, focusing on advanced hardware and software troubleshooting, process guidance, and excellent customer communication.

Key Responsibilities

• Support maintenance activities and follow up on digital service reports.
• Ensure timely handling of service-related inquiries and coordinate service dispatch where required.
• Generate and prepare retrofit and MES quotations.
• Manage spare parts inventory and develop tailored spare parts lists and retrofit solutions.
• Perform warehouse inventory checks and monitor whether the Service team submits reports on time.
• Provide on-site technical support and participate in installation and commissioning activities when required, in collaboration with field service engineers.

Requirements

• Diploma/Degree holder in Electrical, Electronics Engineering, or relevant studies.
• Deep understanding of technical drawings, pneumatic & electrical diagrams to assist Service Engineers in preparing BOM lists.
• Proficient in MS Office & SAP.

If interested, please submit your application to ************* with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R25127838