NielsenIQ Hiring! Full Time Retail Lead (Account Development) in WP Kuala Lumpur - Ricebowl

NielsenIQ’s (NIQ) Sales Account Development team is focused on growing business revenue, finding new business opportunities, and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development Retail Lead, you will take responsibility of the retail team. With your collaborators, you will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

You will lead a team of associates to support and coach for reaching targets and enhancing their employee experience.

Job Responsibilities

• Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority

• Sourcing for strategic new retailers, enhancing features & inputs from existing ones 

• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships

• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, and Collaborative programs) to create strong dependency of retailers on our capabilities and information

• Develop a strategic understanding of our retailer’s industry/business/markets/clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
• Communicate clearly , thus ensuring team activities are always focused and relevant

About you

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships, understanding customers and their contexts, effective negotiation and growth mindset drive your work. 

• Bachelor’s degree is required (MBA desirable)
• 12 to 15 years Fast Moving Consumer Goods (marketing / sales) or retail industry experience desired
• Experience in leading /team management
• Expert knowledge of multivariate analysis and understand on retail dynamics
• Strong client management, analytical thinking and team management
• Good command of English