HR Solutions Firm Hiring! Full Time Retail Training Manager | MNC in Selangor - Ricebowl

Role Description
The Retail Training Manager is responsible for designing, implementing, and overseeing training programs for retail staff across multiple locations. This role involves assessing training needs, developing training calendars, creating learning materials, and delivering engaging classroom and on-floor training sessions.

The Retail Training Manager will monitor training effectiveness through performance metrics, feedback, and store observations, and will adjust programs to improve service standards and sales results.

Day-to-day responsibilities include coaching store teams, supporting onboarding and skill-upgrade initiatives, partnering with operations and HR to align training with business goals, and ensuring consistent training standards across all stores.

Qualifications

• Bachelor’s degree in Human Resources, Business, Education, or a related field, or equivalent relevant experience.
• Candidates should possess strong Training Management and Training & Development skills, including designing, coordinating, and evaluating retail training programs, especially in the retail /manufacturing /FMCG industries.
• Candidates should possess solid Customer Service skills and an understanding of retail operations, including sales floor practices and service standards.
• Strong analytical and organizational skills, with proficiency in using MS Office or similar tools to prepare reports, training materials, and presentations.