Company Overview
Founded in 2006, the company provides pawnbroking and secondhand trading services with a focus on excellent customer care. Expanding operations seek passionate candidates eager to learn and grow in the retail and jewellery trade.
Job Summary
Join a growing pawnbroking and jewellery retail team to perform sales and loan transactions, provide excellent customer service, and support daily store operations in a friendly environment with career advancement opportunities.
Responsibilities
- Process sales, trade-in, and loan transactions for gold and timepieces accurately to meet customer needs
- Respond promptly and professionally to phone enquiries to provide information and support
- Identify and resolve administrative issues to ensure smooth store operations
- Perform general administrative tasks including data entry to maintain accurate records
- Deliver professional and courteous customer service to enhance customer satisfaction
- Support daily store operations and housekeeping to maintain a clean and organized environment
- Maintain a pleasant and tidy store appearance to create a welcoming atmosphere
- Complete other ad hoc duties assigned by the manager to support business needs
Required competencies and certifications
- Basic computer knowledge to perform data entry and administrative tasks
- Strong interpersonal skills to engage customers and team members effectively
- Ability to work proactively and sales-driven to achieve store targets
- Teamwork skills with a positive attitude to collaborate with colleagues
- Proficiency in conversational English to communicate clearly with customers and staff
Preferred competencies and qualifications
- Additional language skills to assist diverse customer groups