jobs in HDB Housing & Development Board

全职 Administrative Executive, HMG-BRCC 工作, 薪水, HDB Housing & Development Board 公司招聘中 - Ricebowl

Administrative Executive, HMG-BRCC

HDB Housing & Development Board

Undisclosed

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

[What the role is]

Administrative Executive, HMG/BRCC

[What you will be working on]

  • Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.

  • Promote, educate and guide callers on the use of HDB’s e-Services

  • Provide case-specific advice and quality customer service to customers over the phone

  • Keep abreast with latest policies and procedures so as to provide accurate information to customers

  • Resolve customer’s queries effectively and escalate problems promptly

  • Work as a team to ensure that call centre service KPIs are met

  • Any other tasks assigned

[What we are looking for]

  • Possess effective telecommunication & strong customer service skills

  • Have a passion to deliver customer-centric service

  • Proficient in English and another language

  • Can size up customers’ enquiries accurately and document them quickly in the system

  • Can handle stressful situations appropriately

  • Be meticulous and independent

  • Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a 1+1 year contract.

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