Sotheby's Hong Kong Ltd Hiring! Full Time Client Advisor, Wine Retail in Hong Kong - Ricebowl

THE ROLE
As a Client Advisor, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Manager in complying with all companies’ policies and procedures.

RESPONSIBILITIES

Achieve and/or exceed the monthly and annual individual sales targets while contributing to the overall goal

Ensure outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different categories (include luxury items occasionally) and ultra-luxury hospitality services

Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.

Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building

Partner with line manager and the local marketing team to develop a plan to support events

Assist the line manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties

Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed

Uphold all Post-Sale requirements for sales in the salon (Buyer agreements, Client ID, new client account setup)

Be aware of the surrounding luxury competitive environment, its dynamics and market trends

IDEAL EXPERIENCE & COMPETENCIES

Bachelor’s degree

1-2 years of sales experience in retail & hospitality industry, experience in wine & spirits, F&B is a plus

Knowledge in wine & spirits will be an advantage, WSET or other wine and spirits qualifications are highly regarded.

At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour

Previous experience in client service, luxury, or hospitality, driven industry

Ability to create premier client experience in any environment

Calm demeanor with an ability to multitask in a high traffic environment

Excellent interpersonal and communication skills with a pleasant client service-oriented attitude

Proven experience employing problem solving skills when dealing with internal and external clients

Proficiency with MS Word, Outlook and Excel, and general familiarity with database management (knowledge of Sotheby’s systems a plus)

Discreet, dependable and mature

Team player with a positive working rapport with colleagues

Must be available to work week-ends and evenings as necessary

Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus

Full-time