Social Bee Hiring! Full Time Software Specialist Team Lead in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Position : Software Specialist Team Lead

Salary : RM 3,500 - RM 6,000

Location : Kepong, KL

Working Hours : 8.30am – 5.30pm / Mon – Fri

Job Summary

We are seeking a Software Specialist Team Lead to lead a team in delivering high-quality application support, system maintenance, and technical solutions. This role combines strong technical expertise with leadership responsibility to ensure service excellence, SLA compliance, and continuous improvement in customer experience.

Job Responsibilities

• Lead, coach, and mentor a team of software specialists to achieve performance and service targets
• Provide advanced technical guidance for software issues, integrations, and complex troubleshooting cases
• Act as escalation point for critical incidents and ensure timely resolution
• Oversee incident, problem, and change management processes in line with ITSM standards and SLAs
• Plan, prioritize, and allocate team workload to ensure efficient service delivery
• Review and validate technical documentation, configurations, and support procedures
• Monitor system performance and support metrics, and prepare regular reports for management
• Conduct team meetings, performance reviews, and capability development activities
• Collaborate with internal teams such as Development, IT Support, and Sales to resolve issues and improve customer experience
• Maintain and improve knowledge base, support documentation, and troubleshooting guides
• Manage team schedules, including on-call rotations for continuous support coverage
• Drive initiatives to improve support processes, system stability, and operational efficiency

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in application support, software development, or IT operations, including at least 2 years in a leadership role
• Strong understanding of IT Service Management (ITSM) processes (incident, problem, change management)
• Strong leadership, communication, and stakeholder management skills
• Deep technical knowledge in software systems (e.g., ERP, POS, WMS, integrations, or databases)
• Experience with ticketing systems, monitoring tools, and customer-facing applications
• Ability to balance technical problem-solving with customer-focused decision-making
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proven ability to lead teams and drive continuous improvement initiatives

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Leadership: 2 years (Preferred)
• Software development: 2 years (Preferred)
• IT Service Management (ITSM): 2 years (Preferred)

Work Location: In person