Working Hours : 12X5 Support with multiple shift & on call support
Location: [Cyberjaya & KL ]
Department: Field Services
Reports To: Department Lead
Job Summary:
The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
Key Responsibilities:
Travel to customer sites to install, troubleshoot, and repair equipment and systems.
Diagnose and resolve technical issues efficiently and effectively.
Perform preventive maintenance to ensure optimal performance and longevity of equipment.
Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
Communicate effectively with customers to explain technical issues and solutions.
Train customers on the proper use and maintenance of equipment.
Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
Generate service reports and update maintenance logs.
Provide feedback to management on recurring issues and potential improvements.
Adhere to all company and industry safety standards and protocols.
Ensure all work complies with regulatory requirements and company policies.
Maintain a clean and organized work environment at customer sites.
Work closely with the technical support team and other departments to resolve complex issues.
Communicate effectively with the Field Service Manager and other team members.
Participate in regular training and development programs to stay updated on new products and technologies.
Strong technical and problem-solving skills.
Excellent verbal and written communication skills.
Able to speak, write and read in Thai as will be supporting Thai region.
Proficiency with diagnostic tools and software.
Ability to read and interpret technical manuals and schematics.
Strong organizational and time-management skills.
