Thinking Group Holding Limited Hiring! Full Time Customer Service Assistant in Kowloon Peninsula, Hong Kong - Ricebowl

About us

Headquartered in Hong Kong, Thinking Group is a premier brand distribution specialist with 100+ professionals serving the Greater China market (Hong Kong, Macau, Taiwan, and Mainland China). We have built a comprehensive omnichannel distribution network delivering complete market coverage solutions for our partner brands.

Our Official distributor of world-famous brands, including Audiophiles brand, Gadgets& Smartphone accessories: JBL, Harman Kardon, Ultimate Ears, Shokz, Laifen(徠芬), Ulike, Wacaco, Divoom, Odoyo, Jisulife, Yoose, Comply, Spinfit, Botslab......

Job Highlights

- Face‑to‑face customer service

- Handle technical & warranty enquiries

- Basic repair of consumer electronics

- Able to work under pressure

Job Responsibilities

- Provide walk‑in customer service at the service counter

- Handle phone and online enquiries regarding technical support and warranty issues

- Perform occasional off‑site duties when required

- Carry out basic repair and troubleshooting for consumer electronics products

Requirements

- 1 year of customer service / helpdesk / counter service experience preferred

- Strong communication skills and good telephone manner

- Pleasant, independent, and customer‑oriented

- Able to work under pressure

- Good command of Cantonese, English and Mandarin

- Familiar with PC hardware/software and MS Windows is an advantage

- Experience in repairing consumer products (AC & DC) is an advantage

- Knowledge of earphones/speakers is a plus but not required

- Fresh graduates are welcome

Benefits

- 5-day work

- Annual leave & Bank holiday 

- Birthday leave & Marriage leave

- Sick leave & Compassionate leave

- Medical & Dental allowance 

- Staff purchase discount