Optimum Solutions Pte Ltd Hiring! Full Time Senior Gaming Operations Technical Program Manager (12-month contract) in - Ricebowl

This is 12-month contract, hybrid role with a US MNC tech giant in Singapore.

Responsibilities:

• Own end-to-end review operations for Instant Games — including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback
• Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines
• Identify bottlenecks and drive process improvements and automation to reduce cycle times, including help training AI systems to reduce future operational overhead
• Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product to align review standards and implement scalable solutions
• Establish and maintain operational playbooks, escalation paths, and decision frameworks
• Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure
• Build reporting to surface review health, trends, and performance to leadership
• For key product priorities, support program planning & execution, helping to track scope, milestones, timelines, and dependencies for cross-functional technical initiatives

Minimum Qualifications:

• 10+ years of experience in operations coordination, QA management, program management, or developer support management
• Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously
• Clear written communication skills for developer-facing notes, rejection feedback, and status updates
• Comfortable working with internal dashboards, tracking systems, and collaboration tools
• Strong organizational skills with attention to detail and ability to manage competing priorities
• Fluency in English

Preferred Qualifications:

• Familiarity with game platforms, app review processes, or app store ecosystems (iOS, Android, console)
• Experience in eCommerce operations, store merchandising, or SKU-based pipeline management
• Background in TPM or program management with XFN coordination experience
• Exposure to AI tools and willingness to embrace AI-native ways of working for process automation
• Prior experience at platform companies (Google Play, Apple App Store, Xbox, PlayStation Store, or similar)
• Understanding of content quality frameworks, tiering systems, or editorial curation workflows

UEN: 199700895N