IByte Technology Solutions Hiring! Full Time Pre-Sales Technical Consultant (EUC) in Federal Territory - Ricebowl

Company Description IByte Technology Solutions is a technology firm that provides innovative software development, consulting, and specialized talent acquisition services. The company helps clients build high-performing teams by supplying skilled professionals tailored to each project’s needs. With a focus on excellence and collaboration, IByte supports organizations in achieving their strategic technology goals. Applicants can expect to join a company that values expertise, quality delivery, and long-term client partnerships.

Role Description The Technical Specialist is a full-time on-site role based in WP. Kuala Lumpur. This role involves providing day-to-day technical support to internal teams and external clients, diagnosing and resolving hardware and software issues, and escalating complex problems when required. The Technical Specialist will handle troubleshooting requests, respond to service tickets, and ensure that customer inquiries are resolved in a timely and professional manner. The role also includes maintaining documentation of issues and resolutions, contributing to process improvements, and collaborating with other technical and business teams to optimize system performance and user experience

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Qualifications

• Subject Matter Expert on focus product, build of customer SOE
• Z.  Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.  Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.  Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal write up, customer presentations, clarifications, proof of concepts and other related activities.  Provide technical advice and support to Level 1, 2 and 3 Engineers.  Customer support on-site and off-site and provide remote troubleshooting if needed.  Attend to high severity incidents on and off-site.  Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.  Lead problem management and resolution in the support product.  Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.  Liaise with principal and being technical champion for assigned solution/ products/ technology.  Liaise with internal or 3rd party deployment team to ensure success deployment of projects.  Interface with customer to provide consultancy services. Requirements  Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/ Information Technology or equivalent.  Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.  Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.  Designing and implementation experience in SOE and Network image deployment.  Good command of both spoken and written English.  Good documentation and proposal writing skills.  Good inter-personal and communications skill with all levels.  Self-motivated, self-driven and able to work independently with minimal supervision.  Willing to work under tight schedule to meet stringent project timeline.