Orient Telecoms Hiring! Full Time Call Center Specialist in Federal Territory - Ricebowl

Job Description                     

Position: Call Center Specialist

Department: Customer Service / Operations

Employment Type: Full-Time

Job Summary

The Call Center Specialist is responsible for conducting outbound cold calls in a professional and courteous manner to generate leads and schedule appointments for the Sales Team. The successful candidate will possess excellent communication skills, a customer-focused mindset, and the ability to achieve daily targets in a fast-paced environment.

Key Responsibilities

• Conduct outbound cold calls to prospective and existing customers to generate interest and schedule appointments.
• Coordinate closely with Sales Managers to ensure appointments and customer follow-ups are effectively managed.
• Achieve a minimum target of four (4) confirmed appointments per day.
• Maintain accurate and up-to-date records of customer interactions and appointment details in the company's system.
• Ensure the confidentiality and security of customer information and company data.
• Meet individual and team performance targets, including appointment-setting, call quality, productivity, and customer satisfaction.
• Adhere to company policies, procedures, and approved call scripts.
• Liaise with internal departments to facilitate the timely resolution of customer requests and inquiries.
• Identify opportunities to improve customer engagement and provide feedback for continuous process improvement.
• Perform any other duties and responsibilities assigned by the Supervisor or Management.

Requirements

• Diploma or Bachelor's Degree in any field.
• Previous experience in a call center, customer service, telemarketing, or contact center environment is an added advantage.
• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

• Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in additional languages will be an added advantage.
• Strong customer service orientation with excellent interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Ability to multitask, work under pressure, and meet deadlines.
• Self-motivated, responsible, and able to work independently as well as in a team.

Salary Package

RM2500 - RM3000