MTAI Sdn. Bhd. Hiring! Full Time Information Technology Manager in Federal Territory - Ricebowl

What You Will Do

Microsoft 365 Administration & Governance

• Administer and manage the Group's Microsoft 365 environment.
• Manage Microsoft Entra ID users, groups, permissions, and access controls.
• Oversee Microsoft Intune device management and compliance policies.
• Manage Microsoft Defender security policies, alerts, and investigations.
• Administer Exchange Online, Teams, SharePoint, and OneDrive environments.
• Implement and maintain Conditional Access and security policies.
• Manage user lifecycle processes including onboarding, role changes, access reviews, and offboarding.
• Optimize Microsoft licensing utilisation and costs.

IT Infrastructure & Network Management

• Oversee office IT infrastructure including LAN, WAN, WiFi, firewalls, VPN, and internet connectivity.
• Manage meeting room technology, AV systems, and collaboration tools.
• Ensure proper documentation of infrastructure and configurations.
• Review and manage network security policies and segmentation.
• Support capacity planning and infrastructure scalability initiatives.

Vendor & Service Provider Management

• Manage relationships with managed service providers, software vendors, ISPs, and hardware suppliers.
• Oversee software licensing and renewals.
• Coordinate hardware procurement, warranties, and maintenance contracts.
• Monitor vendor performance and service delivery standards.

Cybersecurity & Risk Management

• Implement and enforce Group IT security policies and standards.
• Monitor the organisation's security posture and coordinate remediation activities.
• Conduct periodic access reviews and compliance checks.
• Coordinate incident response activities and security escalations.
• Maintain incident records and perform post-incident reviews.

IT Governance & Compliance

• Maintain IT documentation, SOPs, and operational procedures.
• Develop and enforce IT governance standards and best practices.
• Support internal and external IT audits and compliance initiatives.

Strategic Projects & Digitalization

• Recommend technology improvements and digital transformation initiatives.
• Evaluate new technologies, tools, and platforms.
• Lead or support Microsoft 365 enhancement projects.
• Manage infrastructure upgrades, office expansion projects, and security improvement initiatives.

What You Should Have

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of experience in IT operations or infrastructure management.
• Minimum 2–3 years of hands-on experience managing Microsoft 365 environments.
• Experience managing external vendors, managed service providers, or technology partners.
• Experience supporting Microsoft Entra ID, Intune, Defender, Exchange Online, Teams, SharePoint, and OneDrive environments.
• Strong understanding of networking, firewalls, VPNs, endpoint management, and cybersecurity best practices.
• Experience managing software licensing, hardware procurement, and IT service providers.
• Ability to manage multiple priorities and stakeholders across the organization.
• Professional certifications such as Microsoft 365 Administrator Associate, Microsoft Security Administrator, Microsoft Endpoint Administrator, ITIL Foundation, CompTIA Security+, or CISSP would be an added advantage.
• Experience in multi-company environments and supporting organizations with 50–200 users will be highly advantageous.