Swap Asia Hiring! Full Time Admin, Delivery Support in Selangor, Earn up to MYR 2,300 - Ricebowl

Position Summary

TheAdmin, Delivery Support is responsible for providing administrative and operational support to ensure the smooth execution of daily delivery and collection activities. The role monitors delivery performance against Service Level Agreements (SLAs), prepares operational reports, coordinates with courier partners, and supports issue resolution to achieve operational KPIs. The incumbent also works closely with internal stakeholders to improve service performance, maintain accurate records, and enhance customer satisfaction through efficient delivery operations.

Responsibilities

• Monitor daily delivery and collection SLA performance to ensure KPI targets are achieved
• Prepare daily, weekly, and monthly operational reports, including SLA and DIFOT reports
• Analyze delivery and collection SLA misses, identify root causes, and provide findings to the Delivery Manager
• Monitor courier partners' performance and follow up on service issues to improve operational efficiency
• Support Delivery Coordinators in daily operational activities and issue resolution
• Assist in handling customer inquiries, delivery status updates, and escalations
• Coordinate with courier partners to ensure timely delivery and collection of shipments
• Ensure operational records and reports are accurate and submitted within the required timeline
• Support continuous improvement initiatives to enhance delivery performance and customer satisfaction
• Perform any other duties assigned by the Manager, Transport & Delivery.

Requirements

• Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 1–2 years' experience in logistics, transportation, courier operations, or delivery administration
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook
• Strong analytical, reporting, communication and coordination skills with the ability to work independently
• Experience using TMS (Transportation Management System), SAP or other logistics systems
• Knowledge of SLA, KPI monitoring and operational reporting
• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP, charts, formulas and dashboards)
• Continuous improvement mindset with good problem-solving and data analysis skills

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Health insurance

Work Location: In person