Net2Source Inc. Hiring! Full Time Cloud Operation Engineer (Azure) in Federal Territory - Ricebowl

Role- Cloud Operation Engineer (Azure)

Role Type- Contract

Location- KL, Malaysia

Skills- Mandatory Skills:

- VMWare/ESXI / Netbackup

- Linux / Windows Administration

- Nagios / Opsgenie / PagerDuty

- Octopus / Jenkins (configure & run pipeline)

- Azure

Job Description-

• Administer enterprise systems including Linux/Windows servers, virtualization, storage, and backup platforms
• Implement OS hardening, patching, and vulnerability remediation
• Support certificate, secrets renewal
• Monitor system health, availability, capacity, and performance across infrastructure platforms
• Perform incident troubleshooting and root cause analysis for server, storage, backup, and access-related issues
• Manage user access, permissions, groups, service accounts, and privileged access in alignment with security policies
• Execute backup, restore, disaster recovery, and business continuity support activities as required
• Maintain system inventory, configuration records, runbooks, SOPs, and operational documentation
• Support change management activities including impact assessment, implementation planning, validation, and rollback readiness
• Coordinate with application, network, security, database, and cloud teams to resolve infrastructure dependencies and service issues
• Patching the systems
• Participate in on-call, shift handover, escalation, and production support activities to maintain service continuity

Support Expectations

• Provide reliable day-to-day operational support for production and non-production infrastructure environments.
• Respond to incidents, service requests, alerts, and escalations within agreed SLA timelines.
• Participate in shift-based support, on-call coverage, weekend maintenance, and planned production activities as required.
• Ensure smooth shift handovers by sharing pending tasks, open incidents, risks, and key updates with the next support team.
• Follow standard operating procedures, change management processes, access control policies, and security guidelines.
• Proactively monitor systems and take preventive actions to reduce outages, performance issues, and recurring incidents.