Full Time Cloudfare Resident Engineer Jobs, in Digital Defense Solution Sdn Bhd Petaling Jaya - Ricebowl

Company Description Our company specializes in delivering carefully selected cybersecurity solutions backed by deep technical expertise. We focus on helping organizations protect their systems effectively and efficiently, tailoring our approach to the specific needs, environments, and risk profiles of each client. A dedicated team of cybersecurity professionals designs and implements state-of-the-art technologies and robust defense strategies to address a wide range of threats. We also provide ongoing support and optimization to ensure that our customers maintain strong, resilient security over time.

Role Description We are looking for a Cloudflare Resident Engineer to support the deployment, operation, optimization, and ongoing security management of Cloudflare solutions for enterprise customers.

The candidate will work closely with customers, internal technical teams, and vendors to ensure Cloudflare services are properly configured, monitored, tuned, and aligned with security best practices. This role requires strong technical knowledge in Cloudflare, web application security, and security operation

Key Responsibilities

Cloudflare Operations & Administration

• Manage and support Cloudflare Enterprise services, including DNS, Web Application security and API security.
• Perform daily health checks, security monitoring, policy review, and configuration validation.
• Maintain Cloudflare rulesets, firewall rules, WAF policies, access policies, and security settings.
• Support Cloudflare change requests, service requests, incident handling, and troubleshooting.

Security Monitoring & Incident Response

• Monitor Cloudflare security events, WAF logs, bot traffic, DDoS alerts, and access logs.
• Analyze suspicious traffic patterns and identify potential threats, attacks, or misconfigurations.
• Prepare incident summaries, root cause analysis, and recommended corrective actions.
• Work with customer teams to tune security rules and reduce false positives.

Reporting & Documentation

• Prepare weekly or monthly service reports covering traffic trends, security events, incidents, changes, recommendations, and improvement actions.
• Maintain technical documentation, configuration records, runbooks, SOPs, and knowledge base articles.
• Provide technical updates and recommendations to customer stakeholders.

Customer & Vendor Coordination

• Act as the on-site or dedicated technical contact for Cloudflare-related matters.
• Coordinate with Cloudflare support, customer IT/security teams, and internal project teams.
• Participate in technical meetings, review sessions, and service improvement discussions.

Qualification, Experience & Knowledge

• Degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or related field.
• Minimum 3 years of experience in cybersecurity, network security, cloud security, or security operations.
• Hands-on experience with Cloudflare services such as WAF, DNS, CDN, DDoS protection, Bot Management, Application and API Security.
• Strong understanding of web application security concepts, including OWASP Top 10, HTTP/HTTPS, TLS, DNS, reverse proxy, and CDN behavior.
• Experience troubleshooting web traffic, firewall rules, access policies, DNS records, SSL/TLS issues, and application connectivity.
• Familiar with security logs, event analysis, threat investigation, and incident reporting.
• Able to prepare technical reports, RCA documents, SOPs, and customer-facing documentation.
• Good communication skills and ability to work with both technical and non-technical stakeholders.

Skills

• Experience with Cloudflare Enterprise.
• Knowledge of SIEM, SOC operations, log analysis, and security monitoring.
• Experience with identity providers such as Microsoft Entra ID, Okta, or Google Workspace.
• Understanding of network security technologies such as firewall, VPN, proxy, Zero Trust, SWG, DNS filtering, and DLP.
• Experience with Linux, Windows Server, web servers, APIs, and cloud platforms.
• Cloudflare certification or relevant cybersecurity certifications will be an advantage.

Professional Attributes

• Customer-focused and service-oriented mindset.
• Strong troubleshooting and analytical skills.
• Able to work independently as a dedicated resident engineer.
• Good documentation discipline and attention to detail.
• Willing to learn new security technologies and continuously improve operational practices.
• Able to handle pressure during incidents or urgent customer issue