I-City Hiring! Full Time Duty Manager in Selangor - Ricebowl

Are you a passionate hospitality professional with strong leadership skills and a commitment to exceptional guest service? Join us at Wyndham Grand, i-City as a Duty Manager, where you’ll lead daily hotel operations, ensure guest satisfaction, and uphold our brand standards of hospitality excellence.

What You’ll Do:

Guest Experience & Operations:

• Supervise Front Office, Reservations, and Guest Services to ensure smooth, efficient operations.
• Handle guest inquiries and complaints professionally, ensuring high satisfaction.
• Oversee VIP arrivals, special requests, and group arrangements.
• Conduct inspections of guest and public areas to maintain service quality and cleanliness.

Team Leadership:

• Lead, guide, and motivate associates to uphold brand service standards.
• Conduct shift briefings and ensure effective handovers between teams.
• Support training and development of Front Office staff.

Administration & Coordination:

• Manage daily reports, financial transactions, and system updates in PMS.
• Liaise with all departments to ensure operational consistency.
• Oversee Night Audit and ensure smooth transition between shifts.

Safety & Compliance:

• Act as the on-duty leader in emergencies, ensuring safety and security standards are met.
• Maintain compliance with hotel policies and standard operating procedures.

• Diploma or Degree in Hospitality / Tourism Management or equivalent.
• Minimum 3–5 years of Front Office experience, including at least 1 year in a supervisory or duty management role.
• Excellent communication, leadership, and decision-making skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of PMS systems (Opera) and hotel operations procedures.
• Able to work flexible hours, including night shifts, weekends, and public holidays