- Singapore
MIT Semiconductor Pte Ltd Hiring! Full Time Senior Service Engineer in - Ricebowl
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Job Description
Responsibilities
Main Duties And Responsibilities
- Technical Service Support
- Set-up, install, buy-off and commission new semiconductor equipment at customer sites
- Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
- Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
- Work closely with Engineering and Manufacturing on design, quality and performance issues
- Assist in overall machine performance evaluation with technical reports and feedback
- Cost management to lower service support expenses during warranty and post warranty
- Technical Training
- Provide technical training for customers on set-up, operations and maintenance
- Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
- Defend Customer base
- Defend customer installed base with regular field service reports
- Provide competitive information and market intelligence on ground to Service and Sales
- Build and maintain strong customer relations on ground
- Support Service and Sales revenuegrowth
- Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
- Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc
- Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
- Some experience in servicing automated / production equipment.
- Computer literate
- Excellent customer orientation skills
- Able to travel overseas at short notice
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