jobs in TOP ONE SERVICE PTE. LTD.

TOP ONE SERVICE PTE. LTD. Hiring! Full Time CUSTOMER SERVICE MANAGER in Islandwide (Singapore), Earn up to SGD 3,500 - Ricebowl

CUSTOMER SERVICE MANAGER

TOP ONE SERVICE PTE. LTD.

SGD3,500 - SGD3,500 Per Month

Full Time

Islandwide (Singapore)

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Working Location

  • Islandwide (Singapore) Singapore

Job Description

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email and chat
  • Review & standardize all customer service reply to maintain a consistently high quality service standard
  • Monitor customer satisfaction level & identify areas for improvement
  • Motivate team member to hit KPI
  • Brainstorm idea to improve chat quality & customer experience
  • Provide training & exam to customer service team
  • Co-ordinate with marketing team to bring more new leads
  • Roster planning
  • Fostering a teamwork culture

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