- Ubi Road 1 Geylang Southeast (Singapore) Singapore
DOCTOR CLEAN PRIVATE LIMITED Hiring! Full Time Service Excellence Executive (On-site) in Southeast (Singapore), Earn up to SGD 3,200 - Ricebowl
Service Excellence Executive (On-site)
DOCTOR CLEAN PRIVATE LIMITED
Share
Save
Working Location
Job Description
Responsibilities
Key Responsibilities
Manage customer enquiries and client communication via phone, email, messaging platforms, and AI-assisted channels.
Conduct post-service follow-ups, handle complaints, and coordinate service recovery with internal teams.
Develop strong knowledge of the Company's services, pricing, promotions, and service scope to provide accurate advice and recommendations.
Identify customer retention and upselling opportunities.
Monitor customer feedback, prepare weekly Voice of Customer (VOC) reports, and recommend service improvements.
Maintain customer records and communication logs.
Conduct customer service training for Cleaners, Team Leaders, and Supervisors, and support the development of communication SOPs.
Work with HR and Operations to improve response quality, service consistency, and customer satisfaction.
Perform shift duties and any other responsibilities assigned by the Company.
Job Requirements
Diploma or Degree in a relevant field.
At least 1 year experience in customer service, hospitality, or service recovery is preferred.
Strong communication, problem-solving, and organisational skills.
Proficient in Microsoft Office and comfortable using customer management and AI-assisted communication tools.
Customer-focused, proactive, and able to work independently in a fast-paced environment.
Willing to work OT, including weekends and public holidays when required.
Why Join Us
Own the customer experience, work closely with Management, HR, and Operations, and play a key role in shaping Doctor Clean's service standards and customer satisfaction.
WhatsApp resume to +************* 4781.
Manage customer enquiries and client communication via phone, email, messaging platforms, and AI-assisted channels.
Conduct post-service follow-ups, handle complaints, and coordinate service recovery with internal teams.
Develop strong knowledge of the Company's services, pricing, promotions, and service scope to provide accurate advice and recommendations.
Identify customer retention and upselling opportunities.
Monitor customer feedback, prepare weekly Voice of Customer (VOC) reports, and recommend service improvements.
Maintain customer records and communication logs.
Conduct customer service training for Cleaners, Team Leaders, and Supervisors, and support the development of communication SOPs.
Work with HR and Operations to improve response quality, service consistency, and customer satisfaction.
Perform shift duties and any other responsibilities assigned by the Company.
Job Requirements
Diploma or Degree in a relevant field.
At least 1 year experience in customer service, hospitality, or service recovery is preferred.
Strong communication, problem-solving, and organisational skills.
Proficient in Microsoft Office and comfortable using customer management and AI-assisted communication tools.
Customer-focused, proactive, and able to work independently in a fast-paced environment.
Willing to work OT, including weekends and public holidays when required.
Why Join Us
Own the customer experience, work closely with Management, HR, and Operations, and play a key role in shaping Doctor Clean's service standards and customer satisfaction.
WhatsApp resume to +************* 4781.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More