- 台北市, 台灣 台灣
L'Oréal Hiring! Full Time [L'OREAL Taiwan] CRM - Digital Coordinator, Aesop in 台北市, 台灣 - Ricebowl
Working Location
Job Description
Responsibilities
Purpose of the Role
Aesop Taiwan is looking for a partner who focuses on CRM in implementing digital platforms as well as all customer-related data analysis and activities.
This role is responsible for Aesop customer related activity and digital platform development and management to ensure a seamless, engaging, and efficient client journey. This position will work in close collaboration with Retail/Marketing/3rd party vendors to ensure smooth operation/data flow to optimize the customer’s experience in all aspects and as key contact person in CRM system for digital-related content planning, coordination, execution, and optimization.
As a CRM & Digital Coordinator, you will follow marketing and retail strategies that Aesop uses to manage and analyze customer interactions and data throughout the customer lifecycle in a practical way.
Furthermore, the teams will base on your statistical insight from the CRM platform (Salesforce) to design and execute proper communication activity. Thus, the successful candidate will act as a marketing member to enrich client journey planning.
Job Description
Aesop Taiwan is looking for a partner who focuses on CRM in implementing digital platforms as well as all customer-related data analysis and activities.
This role is responsible for Aesop customer related activity and digital platform development and management to ensure a seamless, engaging, and efficient client journey. This position will work in close collaboration with Retail/Marketing/3rd party vendors to ensure smooth operation/data flow to optimize the customer’s experience in all aspects and as key contact person in CRM system for digital-related content planning, coordination, execution, and optimization.
As a CRM & Digital Coordinator, you will follow marketing and retail strategies that Aesop uses to manage and analyze customer interactions and data throughout the customer lifecycle in a practical way.
Furthermore, the teams will base on your statistical insight from the CRM platform (Salesforce) to design and execute proper communication activity. Thus, the successful candidate will act as a marketing member to enrich client journey planning.
Job Description
- Responsible for CRM and digital platform management, and optimization to provide ultimate offline and online experience for our clients.
- Omni Client Journey Planning
- Data management and customer trend watch
- Keep track on digital CRM activities and animation in the markets.
- Database management & maintenance
- Digital Savvy, good understanding of local market digital landscape
- Good knowledge of CRM and consumer behavior
- Min. 2 years work experience in CRM or digital marketing on *************, social platform and account Management.
- Passion for planning customer events on both physical and virtual channels.
- Innovative and curious in new technology for client engagement
- Good interpersonal, analytical, planning, communication skills
- Team player and strong self-starter with self-discipline to execute customer events accordingly.
- Excellent attention to detail and multi-tasking ability.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More