ICrest Hiring! Full Time Associate Customer Support - Japanese Speaker in Selangor - Ricebowl

Language proficiency required: Japanese

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

• Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
• Global sourcing is open — candidates can be based anywhere in the world
• Visa support will be provided for eligible candidates

Education:

• High School Graduate: Requires at least 7~8 years of working experience.
• Vocational College Graduate: Requires at least 4~5 years of working experience.
• University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Other benefits:

RM 500 transportation allowance + Shift allowance

Work mode:

Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Hiring approach:

• Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
• RMG Pre-screening
• Ops round (1 ~ 2 rounds)