3e Worldwide Hiring! Full Time Senior E-Commerce Executive (Original Classic - HQ) in Selangor, Earn up to MYR 5,000 - Ricebowl

Marketing ResponsibilitiesMarketing Strategy & Campaign Execution

• Collaborate with the Marketing Manager or Head of Marketing to develop and implement marketing strategies aligned with company goals.
• Plan, coordinate, and execute marketing campaigns across digital, social media, email, and traditional channels.
• Analyze campaign performance data and use insights to optimize strategies and improve ROI.
• Develop and implement lead-generation initiatives to attract and nurture potential customers.

Content Development & Brand Messaging

• Create and manage content for marketing materials, website, social media, and other platforms while ensuring brand consistency.
• Uphold and promote the company’s brand identity and values across all marketing communications.

Market Research & Analysis

• Conduct market research and competitor analysis to identify trends, opportunities, and potential risks.
• Provide reports and insights to support marketing decisions and strategic planning.

Budget & Cross-Department Collaboration

• Manage marketing budgets effectively and provide regular expenditure and ROI reports.
• Work closely with Sales, Product Development, Customer Service, and other departments to ensure cohesive and aligned marketing efforts.

Team Support

• Provide guidance and mentorship to junior marketing staff to support skill development.
• Handle any other ad-hoc duties assigned by the superior.

E-Commerce ResponsibilitiesProduct Management

• Upload and update product listings, ensuring accurate descriptions, pricing, and images optimized for customer engagement and SEO.
• Monitor stock levels, coordinate with internal teams for restocking, and ensure up-to-date product availability.

Website Maintenance & Optimization

• Ensure the e-commerce website runs smoothly, is user-friendly, and offers a seamless shopping experience.
• Collaborate with internal teams to troubleshoot issues, enhance functionality, and improve site performance.
• Monitor site speed, mobile responsiveness, and implement improvements based on customer feedback.

Order Processing & Fulfilment

• Oversee order fulfillment, ensuring timely dispatch and monitoring delivery timelines.
• Handle returns, exchanges, and refunds according to company policy, ensuring a positive customer experience.
• Coordinate with warehouse teams and courier partners to maintain smooth operations.

Sales & Promotions

• Plan, execute, and track promotional campaigns, sales events, and discount activities.
• Work with the marketing team to launch campaigns, paid ads, and product releases.
• Analyze sales performance and recommend strategies to increase revenue and sales growth.

Customer Service & Engagement

• Respond to customer inquiries via email and resolve issues related to orders, products, or payments.
• Maintain high customer satisfaction by providing prompt and accurate information.
• Manage customer reviews and feedback to improve product quality and service.

SEO & Content Optimization

• Optimize product pages and website content for search engines to drive organic traffic.
• Ensure all online content (product descriptions, blog posts, etc.) follows SEO best practices.
• Stay updated with e-commerce trends, SEO algorithm changes, and industry best practices.

Social Media & Digital Marketing

• Assist in social media planning, content creation, posting, and community engagement on platforms such as Instagram, Facebook, and TikTok.
• Collaborate with influencers, affiliates, and marketing partners to drive traffic, engagement, and sales.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,400.00 - RM5,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Did your previous industry related to retail industry?

Experience:

• E-commerce: 2 years (Required)

Language:

• Mandarin (Preferred)

Work Location: In person