- Cyberjaya Selangor Malaysia

Working Location
Job Description
Responsibilities
Key Responsibilities:
* Respond to customer inquiries via call, chat, and email in a timely and professional mannerAssist customers with bookings, changes, cancellations, and travel-related queries.
* Resolve complaints and escalate complex issues to the supervisor when neededMaintain accurate records of customer interactions in the system.
* Meet individual KPIs for quality, CSAT, and response time
* Must be able to read, write, and speak fluently
Requirement
* Bachelor’s Degree required
* Minimum 6 months - 1 year experience in Customer Service preferred
* Strong communication and problem-solving skills
* Comfortable working in 24/7 shift environment.
Application Question(s):
Rotational shift, 5 days a week, 2 off day, are you okay with it?
Work Location: In person
Important Information
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