F J Benjamin (M) Hiring! Full Time Ecommerce Manager in - Ricebowl

E-commerce Manager

Responsibilities

• Manage all online activity, including store setup, product listing, pricing, content, and inventory on all marketplaces. Ensure product listings are accurate, well-optimized with SEO-friendly content, and compliant with marketplace standards.
• Ensure timely and accurate order fulfilment, stock availability, and service recovery for any escalations.
• Develop and execute marketplace strategies to grow sales, improve product rankings, and enhance brand visibility to improve website performance.
• Plan and execute promotional campaigns aligned with the marketing calendar and marketplace mega campaigns. Collaborate with internal teams and marketplace account managers to secure campaign slots and boost visibility.
• Liaise with marketplace platforms for new features, insights, and partnership opportunities.
• Research market to discover new trends and technologies to improve website performance.
• Track key performance metrics (sales, traffic, conversion, ROI, etc.) and provide actionable insights and deliver top performance and achieve KPIs
• Manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media.
• Manage customer service team to improve buyer ratings and response time.
• Manage livestream team to improve sales and brand awareness.
• Work closely with the marketing, logistics, merchandising, and finance teams to ensure end-to-end operational excellence.
• Carry out weekly and monthly report on performance.

Requirements

• Minimum 5 years’ experience in a similar role
• Bachelors’ degree in Digital Marketing or related field
• Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
• Confidence in developing and overseeing retail and eCommerce-focused digital marketing strategies
• Excellent understanding of UX, web design, customer flow and web analysis 
• Confidence in traffic analysis, reporting tools and optimisation
• Knowledge of attribution modelling, website speed optimisation, A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools
• Must be able to work under pressure