DHL ECommerce Hiring! Full Time Key Account Manager in Selangor - Ricebowl

We are currently seeking a Key Account Manager to join DHL eCommerce Malaysia!

The Key Account Manager is responsible for driving profitable revenue growth across designated key accounts and strategic partners by positioning DHL as a trusted, long-term logistics partner. The role focuses on business development, strategic account growth, and cross-functional execution, aligned with country, regional, and global objectives.

Essential Duties And Responsibilities

Customer & Relationship Management

• Develop, maintain, and strengthen multi-tier relationships, including executive-level stakeholders, across key accounts and partners
• Build trusted, long-term partnerships by consistently delivering value and service excellence
• Maintain strong engagement with key customers to ensure retention, growth, and customer satisfaction
• Represent the voice of the customer internally to ensure alignment of solutions and service delivery
  
  
  

Business Development & Sales Execution

• Proactively develop business contacts, build strong prospect pipelines, and execute structured conversion plans
• Clearly define, track, and deliver sales targets and KPIs, ensuring alignment with country and regional plans
• Identify and secure new business opportunities within existing accounts and new prospects
• Expand DHL’s footprint across multiple industry segments to diversify revenue streams
• Drive account penetration strategies and develop plans to protect against competitor entry
• Stay current on market trends in B2B and B2C last-mile delivery in Malaysia
• Identify evolving customer expectations, industry shifts, and competitive dynamics
• Build targeted plans to capture high-growth segments and emerging opportunities
  
  
  

Cross Functional, Regional & Global Alignment

• Work cross-functionally with: Operations, Customer service, Pricing, Product teams
• Continuously improve customer experience and service delivery
• Ensure seamless execution of solutions that build long-term customer trust and loyalty
• Collaborate closely with regional and global sales leadership to:
• Support regional account development
• Contribute to RFQs and global tenders
• Win and land regional/global contracts for Malaysia
• Align local execution with regional strategies and global account frameworks
• Contribute country insights to regional account planning and strategy development
  
  
  

Profitability & Commercial Discipline

• Implement structured pricing and margin management frameworks
• Ensure compliance with profitability guidelines and discount policies
• Drive regular pricing reviews to improve account margins
• Ensure all commercial agreements are financially viable and aligned with business targets
  
  
  

Reporting & Performance Management

• Provide regular, accurate reporting on revenue performance, sales activities and pipeline health
• Track and monitor sales deliverables and conversion effectiveness
• Use data insights to refine strategies and improve performance
  
  
  

Desired Skills / Qualifications

• 5 years corporate consultative / solution based sales experience in a service-related industry, preferably in logistics or service industry
• Experience in managing and developing large & complex accounts
• Experience working within regional/global account structures is an advantage
  
  
  

Key Competencies

• Strategic thinking and market insight
• Strong commercial acumen and negotiation skills
• Stakeholder management and influencing capability
• Customer-centric mindset
  
  
  

Minimum Educational Qualification

• Degree in Business, Logistic, Supply Chain or related discipline