Mediatropy Hiring! Full Time Strategic Account Manager (Client Servicing) in - Ricebowl

About Mediatropy

Mediatropy is an award-winning independent digital agency with a team of 70+ professionals across Singapore, Indonesia, Vietnam, Thailand, Malaysia, the Philippines, Hong Kong, and Shanghai. We partner with brands across hospitality, F&B, education, finance, retail, and lifestyle to deliver end-to-end digital marketing solutions - from Client Servicing, Creative, Social Media, Paid Media, SEO/SEM, Web Development, to Data & Analytics.

At Mediatropy, we're passionate about great ideas, meaningful work, continuous learning, work-life balance, and building a culture where people can do their best work.

About the Role

We're looking for a commercially-minded and strategic client manager to join Mediatropy.

This isn't a traditional account management role. We're looking for someone who enjoys solving business challenges, shaping integrated marketing strategies, leading pitches, and growing client relationships.

You'll work closely with our Creative, Media, SEO, Data, Tech and Social teams to develop impactful digital solutions that drive measurable business outcomes. You'll be the strategic partner our clients rely on, while ensuring projects are delivered successfully.

Key Responsibilities

Client Strategy & Growth

• Serve as the primary strategic advisor for a portfolio of clients.
• Understand clients' business objectives, market landscape and commercial challenges.
• Develop integrated digital marketing strategies across creative, media, social, SEO, web and technology.
• Challenge briefs with thoughtful recommendations and identify opportunities clients may not have considered.
• Build trusted, long-term relationships with key client stakeholders.
• Identify opportunities to grow existing accounts through new initiatives and services.

Business Development & Pitch Leadership

• Lead new business pitches from discovery through proposal development and final presentation.
• Facilitate discovery workshops and ask insightful questions to uncover client needs.
• Translate business objectives into clear strategic recommendations.
• Work closely with internal specialists to develop compelling integrated solutions.
• Prepare proposals, budgets, timelines and project scopes.
• Present confidently to prospective and existing clients.

Integrated Project Leadership

• Oversee the successful delivery of integrated campaigns across multiple disciplines.
• Collaborate with Creative, Media, Data, SEO, Social and Technology teams to ensure strategic alignment.
• Manage project scope, budgets, timelines and risks.
• Ensure all deliverables meet high standards of quality before client delivery.
• Drive efficient workflows and continuously improve project processes.

Strategic Planning

• Conduct market, competitor and audience research to strengthen strategic recommendations.
• Develop campaign frameworks, customer journeys and integrated communications strategies.
• Translate data and campaign insights into actionable recommendations.
• Stay updated on digital marketing trends, emerging technologies and consumer behaviour.

Internal Leadership

• Foster strong collaboration across multidisciplinary teams.
• Provide clear briefs that inspire high-quality work.
• Mentor junior account team members where appropriate.
• Champion strategic thinking across the agency.

Requirements

• 5–8 years of experience in a digital, creative, media or integrated marketing agency.
• Proven experience managing enterprise or regional client accounts.
• Strong strategic thinking with the ability to solve business challenges through integrated marketing solutions.
• Experience leading pitches and presenting to senior stakeholders.
• Excellent understanding of digital marketing, including paid media, social media, SEO, content, web development and analytics.
• Commercially minded with experience identifying opportunities for account growth.
• Strong project management skills with the ability to manage multiple workstreams.
• Excellent presentation, communication and stakeholder management skills.
• Highly organised, proactive and solutions-oriented.
• Confident working with cross-functional teams in a fast-paced agency environment.

What Success Looks Like

Within your first 12 months, you will:

• Become a trusted strategic advisor to your clients.
• Lead successful integrated pitches and win new business.
• Grow existing client accounts through proactive recommendations.
• Deliver high-quality campaigns on time and within budget.
• Strengthen collaboration across our regional teams.
• Help elevate strategic thinking across the agency.

Skillsets

• Account Management
• Digital Strategy
• Marketing Strategy
• Client Relationship Management
• Business Development
• Integrated Marketing
• Project Management
• Presentation Skills
• Strategic Planning
• Digital Marketing

Apply here: *************

We're excited to meet passionate storytellers who love creating work that makes an impact!